Lakeland Village at Heavenly

Very Good
Traveller Type: young couple

Very Poor
Traveller Type:
  : -Unclean Property: The floors were dirty, surfaces were covered in dust, and there were stains on the furniture. Also, Upon entering, a musty and damp scent fills the air.It was clear that the property had not undergone a thorough cleaning before our arrival. -Bugs on the Beds: To my shock and horror, I discovered live bugs on the beds in all the bedrooms. This is entirely unacceptable and unsanitary, putting our health and safety at risk. -Inadequate Maintenance: The property overall appeared poorly maintained, with signs of neglect and a lack of attention to detail, which significantly affected our overall experience. Especially the air conditioner was too loud to sleep. -Delayed Check-In: Upon our arrival at the rental property, we were forced to wait for an unreasonably long time before we could access the property. The check-in process took much longer than expected, and this delay was both inconvenient and exhausting after our journey. -Lack of Communication: There was a lack of clear communication regarding the check-in process. We were not informed about any delays or given an estimated time for when the property would be ready for occupancy. -Inadequate Staffing: It appeared that there were not enough staff members on hand to handle the check-in process efficiently, resulting in long queues and frustrated guests. -Unresolved Issue:I initially contacted your company to report a wrong check out day on my reservation. The issue remains unresolved and I have been told that I should solve the problem by myself. This has caused me significant inconvenience and frustration. -Lack of Empathy: I felt that your representatives lacked empathy and did not seem genuinely concerned about my situation. Especially The customer service representative displayed a hostile attitude, constantly sighed, and showed no patience in assisting me to resolve my issue.

Very Poor
Traveller Type: young couple

Poor
Traveller Type: Traveling as Couple
  : Great location less than 10 blocks from our son and daughter in law who own house in S Lake Tahoe.N
  : Needs complete updating of unit and facility. Was not the unit that was advertised on the website. One stove burner did not work, the kitchen sink faucet leaked badly, no shower curtain (had to actually go down to office twice to get someone to find one for this), very noisy, could hear everything from unit upstairs and traffic on Hwy 50 outside unit. Not sure why there were two small refrigerators in unit.