Candlewood Suites Lake Jackson an IHG Hotel

Very Good
Traveller Type: Traveling as Couple

Fair
Traveller Type: Solo Traveler
  : The beds were very uncomfortable

Very Poor
Traveller Type: Traveling as Couple
  : Wrong address, GPS took us 3 miles away ,very nasty smile, weed smile by the hotel parking.
  : Yes, everything

Good
Traveller Type: Traveling as Couple

Wonderful
Traveller Type:

Wonderful
Traveller Type: Solo Traveler
  : great ac comfortable bed/room
  : handicap parking was being abused.

Pleasant
Traveller Type: Traveling as Couple
  : Room was clean and good.
  : The room safety lock was misaligned so it was very difficult to use. The facility was undergoing renovation with the entire first floor smelling of paint and some type paint thiner. This was not disclosed during the reservation process.

Fair
Traveller Type: Solo Traveler
  : The hotel has a good location and helpful front desk staff. The elevator worked and the room was as described.
  : I used to live in Lake Jackson when the hotel had a good reputation. I was so disappointed to find a construction site upon arrival. Nothing prepared me for the demolition and condition of the parking lot, entrance, lobby and the entire 1st floor. Since I had prepaid 5 nights at the full rate I was surprised to face such a mess. I am a frequent traveler and am accustomed to reduced maid service but after 3 nights, my trash cans were full, the complimentary coffee not replaced and dirty towels building up. I asked the front desk and was informed that maid service is once a week only for stays for a week or longer. She suggested that I bring my dirty towels to the front desk and pick up clean ones if needed. In my opinion, this is not appropriate when paying over $130 per night in a small city hotel!

Poor
Traveller Type: Traveling as Couple
  : Location
  : Our dog got overtaken by fleas. We suspect they are in grass from feral cats at the apartments next door. Front desk was notified three times. (she was only out there to pee and poop )short time.