Timber Ridge Lodge and Waterpark

Good
Traveller Type:
  : GreatLocation close to town and like that its on the property with the grand Geneva and the holiday inn vacation club. However not allowed to use the pools at either of the other locations. All in all the room was very nice. Air conditioning worked wonderfully although somewhat erratic. And noisy. Little disappointed in the supplies in the room kitchen. The coffee machine overflowed. There was only one fork in the utensil drawer the ice bucket was cracked , And we had to ask for a blanket for the sleeper sofa. I believe there was one on the bed that was folded into it but unfortunately I think it should be outside of the bed for sanitary reasons.We were given a room facing one of the small pools however nothing was mentioned at the check-in that pool closes at 4 PM. We went through the large water park area to the outdoor pool on the other side, And have to say that disappointed in the cleanliness of the pool. It was very cloudy and in the heat thats not very healthy.As One of the restaurants we were going to eat at Intown was closed we decided to come back and eat in the timber Ridge facility. We went over to the barbecue restaurant and were seated on a banquette that probably seats six people right inside the door. The banquet seat was so cracked and in need of repair, and my sister sat on the other side and when she sat down the whole seat popped up. Also we asked if they had soup which is usually available and they said no they were out. Then we decided to have the rib dinner and the server after approaching us three or four times asking if we were ready, advised they were out of the ribs. We both worked in restaurants for over 35 years and it wouldve been helpful that when we sat down they told us that They were out of soup and also the ribs. We ended up not eating there.Again The room was very pleasant but unless the Holiday Inn or the Grand Geneva were not available we probably wouldnt stay there again.
  : See above

Wonderful
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Family with Young Children
  : We had so much fun! Our 9 and 11year old kids loved the water park and arcade!

Pleasant
Traveller Type: Business Traveler

Very Good
Traveller Type: Family with Young Children

Very Good
Traveller Type: Family with Young Children
  : Kid friendly
  : Carpets are really dirty. Needs more updates and refresh. Food options limited.But really the overall cleanliness is lacking so many stains and marks everywhere

Wonderful
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Family with Young Children

Disappointing
Traveller Type: Family with Young Children
  : Horses
  : The room was not ready and made us waited for an hour

Wonderful
Traveller Type: Family with Young Children
  : I came to your place and my debit card was charged $87.98. Why?? when will they be returned??