Résidence Prestige Odalys Mendi Alde

Policies

When booking more than 7 rooms, different policies and additional supplements may apply.

WiFi is available in the hotel rooms and is free of charge.

Free private parking is possible on site (reservation is not needed).

Pets are allowed. Charges may be applicable.

Children of any age are allowed.
Children up to and including 1 year old stay for free when using an available cot.
No extra beds are available.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
This property will not accommodate hen, stag or similar parties.
Please inform Résidence Prestige Odalys Mendi Alde in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.
Sauna is closed from Sat 07 May 2022 until Fri 01 Jul 2022
Sauna is closed from Sat 27 Aug 2022 until Sat 17 Dec 2022
Fitness centre is closed from Sat 07 May 2022 until Fri 01 Jul 2022
Fitness centre is closed from Sat 27 Aug 2022 until Sat 17 Dec 2022
Spa/wellness centre is closed from Sat 07 May 2022 until Fri 01 Jul 2022
Spa/wellness centre is closed from Sat 27 Aug 2022 until Sat 17 Dec 2022
Hot tub/jacuzzi is closed from Sat 07 May 2022 until Fri 01 Jul 2022
Hot tub/jacuzzi is closed from Sat 27 Aug 2022 until Sat 17 Dec 2022
Piscine #1 is closed from Sat 24 Sept 2022 until Sat 24 Jun 2023
A damage deposit of EUR 500 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
Please note that access to the spa centre is available for an extra charge:
From 10:00 to 12:00: EUR 26 for 2 hours
From 14:00 to 20:00: EUR 32 for 2 hours.

The spa centre allows children from 4 years old in the morning and on Wednesday afternoon only, at an extra cost to be paid on site.

To follow up on the latest announcements made by the government, first know that access to all accommodation is free and does not require a health pass. However, be aware that if you wish to benefit from the infrastructures you may be concerned by the application of the health pass. You must present your health pass at the reception desk of your residence upon arrival, once for the entire stay if you wish to take advantage of:

• Dining area (except for breakfast)
• Pool area

To note :

• The health pass will be requested from all adults
• The health pass will also be requested from children over 12 years old from 09/30/2021

We invite you to be vigilant about the reinforced sanitary instructions that can be applied locally.