Apartments Kraków Rajska 3 by Renters

Very Good
Traveller Type:
  : Great locationCleanSpacious

Very Poor
Traveller Type: Solo Traveler
  : The room wasn't cleaned on my arrival. Multiple facilities were broken.

Wonderful
Traveller Type: Solo Traveler
  : Very clean and comfortable. Very good location. The staff is very friendly and helpful.
  : The bathroom was smelling like sewer.

Poor
Traveller Type: Traveling as Couple
  : The apartment was modern and clean .No English tv channels .
  : The apartment was nice and clean had no complaints about the apartment. The reception staff we found unfriendly and cold to wards us. our 2nd day we had no hot water in the morning. How much the coronavirus played apart I dont know .Our 4th day we went down stairs to go for a walk to be met with 4girls with masks on telling us we have to leave now and go to airport at10:30am as all hotels closing so we can't come back the panic and fear put on myself and wife was horrible 10 minutes to pack bags and off in taxi leaving some belongings I will never visit Poland again was made to feel like we caused the coronavirus Robert

Very Good
Traveller Type: Business Traveler
  : Great apartment. Awesome location. Comfortable bed. A lot of cafes nearby. Great kitchenettes
  : There was a water damage to the bathroom door and because of it there was unpleasant smell in the bathroom

Wonderful
Traveller Type: Solo Traveler
  : Great location, great big windows throughout the property, spacious and comfortable. Parking is a big bonus for me personally
  : Other apartments allow visitors to leave bits and pieces behind that might be useful to travelers like washing powder (otherwise you have to buy a whole pack), long life milk (I arrived late in the evening). Just little comfort things but not major. If you like absolute peace and quiet, it might not be a place for you as you can hear traffic and people outside. It didnt bother me though

Good
Traveller Type: Family with Young Children

Good
Traveller Type: Family with Young Children
  : Apartment was lovely.the view wasnt good but that was not the owners fault,collection of keys was easy,and felt safe with a night man on the desk,shower was fantastic Easy to find your way around once you got used to directions.a nice a quiet place to stay
  : Only 2 toilet rolls for 2 people for 5 nights,1 knife,and burnt pans

Very Poor
Traveller Type: Solo Traveler
  : Customer service is appalling. Not long after I checked in someone tried to enter my room with a key. I heard the noise and then carefully opened the door to a lady who kept speaking to me in Polish. No idea what she was saying but was very adamant about something and waving a key. After trying to contact company and them not responding went downstairs to reception. NOTE this property advertises 24hr reception. It is NOT. It is an unhelpful security guard for the whole block of apartments. He would not help translate either. The lady was trying to call someone and they did not answer. I decided it would be better to leave as by now I was feeling unsafe. Eventually the company responded saying it was cleaner coming to clean apartment but she had wrong apartment. By this stage I had wasted almost an hour and was not comfortable as a solo traveller and left. I then had to find somewhere else at short notice with a REAL 24hr reception where people help their guests. The booking was non refundable when I booked but due to their poor security and their own very poor management with their own cleaning staff I requested a refund. They have been most difficult and will not do anything. Just terrible service. DO NOT STAY

Very Good
Traveller Type:
  : great location, very modern and really good facilities
  : strange smell from the drains in the bathroom