Sandra Spa Karpacz

Pleasant
Traveller Type: Traveling as Couple
  : pretty roomcomfy bedmany funny things to do (bowling, aquapark, arcade games, tennis,)
  : expensive for the old hotelold bathroomquite dirty aquapark

Very Poor
Traveller Type: Family with Young Children
  : Nothing
  : Room, buffet, not having A/C To expensive for that money

Disappointing
Traveller Type: Traveling as Couple
  : The location is great! The food was good, specially the breakfast, but nothing impressive. However, there was a big section of "cold food" that looked just sad - cold bacon? it looked like nobody was touching these food there. I also liked that it's an open buffet. The bedroom was very comfortable, although we had two beds instead of one double bed.
  : We had to pay too many extras for things that should be just included in the package, specially at this price-point. There are not many parking places, specially when it's high season. The staff is not friendly at all, I think they need to improve a lot. I recommend that you consult exactly if what you need is included in the price. The room looked clean, but I saw there was trash left under the bed. They also let someone from the cleaning staff go inside the room at some arbitrary hour - they said it was to check what we consumed from the fridge, but this was something nobody told us. This is something that should be very clear and get consent from the guests.

Fair
Traveller Type: Family with Young Children
  : Playgrounds for kids
  : Front desk staff refused too provide an extra bedding linen for our 2 year old eventhough our room had a double bed plus a single fildable bed. They stated that we need to pay extra for the kid otherwise the kid should sleep with us. On top of that the person was rude and lacked customer service skills.

Very Good
Traveller Type:

Very Poor
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Family with Young Children
  : The place it is lovely, very big, food delicious . Staff is very nice and helpful. We had some issues because nobody let us know about the swimming pool for kids ( was closed), but they found a solution to make us happy
  : Ther is non welcome information in the rooms about what is where. Like you need to look for a swimming pool or pub. It will be much easier if you have information in the rooms

Very Good
Traveller Type: Traveling as Couple

Very Poor
Traveller Type: Traveling as Couple
  : Great location, nice looking hotel with huge Aquapark, beautiful garden, massive food buffet for breakfast and diner. We had the choice to book snow-safe in Austria for the same money or book risky conditions in Poland but have all the advertised facilities to be independent from weather, like bowling alley, cosy bar with billiards and darts, squash court. We decided for Sandra Spa, considering the vast amount of acitivities not depending on weather. Big mistake...
  : There had been a fire in the basement a few weeks before we arrived and no one had told us about it, it was not visible when we booked (which was after the incident) and yet during our stay the hotel was advertising that the facilities (bowling alley, cosy bar with billiards and darts, squash court...) had burned down or were unusable because of the fire. When asked for compensation, the hotel refused. Booking.com tried to intervene, but the hotel management simply gave us a ..... I consider this to be fraud by legal definition. Booking.com were generous enough to refund 10% of their margin. Thank you for that. This came shortly after I asked for a solution to worn out beds that were so soft you could sink down to the structure of the bed. The first response was that no one else had complained and we should consider it normal... nice response. After insisting on action, we got a new mattress and: Surprise, it was great and my girlfriend could finally sleep without back pain.