Jacksonville River City Downtown Hotel

Very Good
Traveller Type: Traveling as Couple
  : The view
  : Parking for bigger vehicles. It took us almost an hour to park our truck.

Very Poor
Traveller Type: family with young children
  : The parking situation was horrible. Who's on a small street? The main hotel entry is on the side of a small street. They only have one valet, four million cars. When the valet manager arrived, he was evil and rude. Almost yelling at me when asking him about shuttle transportation to an event. We were attending that night. The only reason we selected this hotel is because it was close to the event. I usually stay at Marriott hotels in Hilton brand. This was a bad experience. There was no such shuttle transportation available from the hotel. We had to ride in a pedestrian golf cart. Who was offering transportation, which seemed very unsafe. I expect so much better for marriott. I will not stay at this hotel again if ever in the jacksonville area.
  : The front desk staff was very friendly and courteous. The one kid that was doing the valet parking. Was doing the best he can. He was very kind and courteous. It was the hotel valet manager that was rude. And yelled at me when asking him about shuttle to and from the event. All I asked is if the marriott had shuttles Taking people to and from the events since there were two large events in the area, but it seemed that there were no shuttles for this large hotel. Which I found to be strange.

Disappointing
Traveller Type: young couple
  : Didn't eat breakfast at the hotel
  : We were on the 16th floor and the roof/sprinkler system started leaking through the light fixture in the ceiling/huge puddle of water in the center of hallway was unpassable for over an hour .Parking is impossible,valet is 30.00,regular parking 20 00 and other garages 15.00 And if you leave and come right back have to pay again!!! Insane!Breakfast is too expensive after paying for parking and walking long distance to get back to hotel wading through homeless Hallways were extremely hot

Disappointing
Traveller Type: young couple
  : Parking fee 33!Still charging for internet (

Wonderful
Traveller Type: young couple

Wonderful
Traveller Type: review category business travellers
  : on site restaurant which I visited 3 times
  : valet parking only despite a parking garage less than 100 feet near the hotel

Pleasant
Traveller Type: young couple

Good
Traveller Type: young couple
  : Close to the river for the fireworks display.
  : The restaurant was closed. However, they did serve full menu in the bar/lounge area, but the seating wasn’t as comfortable for eating a full meal as a regular table would have been. Also the cost of the meal for two people ended up being as much as our room charge for the night and we did not order any beverages other than tap water. The food was good; just very expensive.The furnishings are old and tired, but it looks like they are planning to update them, as there were design boards set up in the lobby.

Pleasant
Traveller Type: family with young children
  : Service
  : My room was not clean to my expectations. There was a odor in the carpet. The linen appeared to have not been changed. No towels replaced.

Very Good
Traveller Type: group