JW Marriott Houston by the Galleria

Wonderful
Traveller Type: solo traveller
  : Breakfast is superb and location excellent
  : Timing for room cleaning (most times late)

Very Poor
Traveller Type: Traveling as Couple
  : They did not show a record of our reservation at check in. The front desk staff disappeared for a long time and when they came back put us in a terrible room. AC was broken.

Disappointing
Traveller Type: review category business travellers
  : The staff here were very good to excellent.
  : I had read some negative reviews about this property before my trip so I was ready to notice things. Generally speaking, most of the criticisms were correct. The physical property is not worthy of the JW Marriott brand. You can hear almost everything from neighboring rooms, especially people peeing and then flushing their toilets. The sounds of people talking in the hallway comes right into your room. The fit and finish of the bathroom was not of sufficient luxury quality to be worthy of the JW Marriott brand. The pool and its surrounding enclosure was severely dated and in need of painting. This building in no way compares to the quality of the JW Marriott in Austin. If you're expecting similar JW Marriott quality in Houston, you're not going to get it. This property should just be a normal Marriott-brand hotel, not a JW Marriott hotel. To get to JW Marriott quality, this property needs a long overdue renovation from top to bottom. We won't be returning to this property until that renovation is completed.

Poor
Traveller Type: family with young children

Wonderful
Traveller Type: review category business travellers