Country Inn & Suites by Radisson Chicago-Hoffman

Poor
Traveller Type: family with young children

Fair
Traveller Type: family with young children
  : To far
  : Location, pillows and hard bed.

Pleasant
Traveller Type: young couple
  : Breakfast was fine.
  : Shower had very little water pressure.Room could have been cleaner. Carpet seemed dirty. The hotel just seemed “tired”

Poor
Traveller Type: young couple
  : Convenience to family in Hoffman Estates.
  : The guy at the front desk was condescending and abrupt. We had three experiences, check-in, and two of the three occasions where our key cards failed to work to get in late in the evening, and when we got in from other guests, the key cards didn’t work at our room (318). So we had to get our keys reprogrammed on three occasions.The room was not clean and I did my own pest control in the room. The property was tired, smelled bad, breakfast was dried up sausage, and tater tots. Really humiliating when trying to show my wife of 32 years a great time visiting family.The real clincher was the manager on site (male in likely his 40s, with a beard and black hat). He was arrogant, condescending, and unprofessional. Had an excuse for everything…. Very disappointing.

Fair
Traveller Type: solo traveller
  : Breakfast
  : Old

Poor
Traveller Type: young couple
  : The location was perfectRoom APPEARED cleanBathroom was clean
  : It was not clean and it sounded like there were squirrels in the walls.The employees were not very nice and did not provide assistance and prepared the room with dirty linen.

Disappointing
Traveller Type: family with young children
  : I booked four nights but only stayed a few hours. I got there and just immediately didn’t feel comfortable. Outside facilities were rough looking, room was small and not very clean. I checked in and within an hour went to front desk and asked for refund, they did provide that so that’s my positive but I did end up going to a new hotel shortly after check In

Fair
Traveller Type: family with young children
  : Breakfast was okay no complaints. I like the layout of the room. Staff were nice. Hotel is okay.
  : The floors and tub wasn’t clean. I don’t like when the housekeepers rush through the rooms because they do miss important things. The rooms should be inspected by management before marking the rooms ready. They also should be wiped down with disinfectant wipes before exiting the room. The rooms should always be vacuumed even if it looks clean. Still vacuum please. I didn’t like that 12:01pm the housekeeper knocked on my room door to ask if we were checking out or not. That didn’t sit well with me.

Good
Traveller Type: review category business travellers

Poor
Traveller Type: family with young children
  : It was in the perfect location. The guy that checked me in was very nice.
  : It was dirty. The room was sooo hot. I was given the option to move to another room, that was just as dirty so I just stayed in my original room, and went and bought a fan, and bedding. As the bedding on the beds had many stains and was dingy looking! The elevator was dirty, bee hives in our ac/heat unit along with lots of dirt. Our bathroom was full of hair.. our windows were so dirty you could hardly see out of them… 10/10 would NOT recommend. Only plus was the guy that checked us in. Super nice. He was the only staff member I came in contact with and he was great!