Holiday Inn Express Hotel & Suites Hinesville an IHG Hotel

Good
Traveller Type: Family with Young Children
  : The room was cleaned and the staff was friendly and very helpful. The room was very comfortable, the sofa and the chair was comfortable. It was near everything. They had breakfast and it looks
  : The only thing I didn't enjoy about this room was the bed. It was the most uncomfortable mattress. I woke up with a backache the first night. I tried the second night i couldn't. So I slept on the sofa for the remainder of my stay.

Wonderful
Traveller Type:
  : Clean and presentable
  : Entrance from street

Very Good
Traveller Type: Family with Young Children
  : The staff was very kind. They had lemonade and cookies at check-in. The beds were very comfortable.
  : My husband said there was an odor, but wasn't sure what it was or where it was coming from. My smell hasn't been accurate for awhile, but I think it was possibly the pool or gym area.

Pleasant
Traveller Type: Family with Young Children
  : The location was what l needed to see my brother off for his military deployment and the breakfast was good.
  : I felt that we could have been informed that there was water damage to the indoor pool, as this was a reason that this hotel was selected out of others in the area due to expected rain

Disappointing
Traveller Type: Traveling as Couple
  : Location was fine, it was close to food.
  : We had no towels, no lotion, hair in the tub, floor was sticky and pool was closed

Very Poor
Traveller Type: Family with Young Children
  : The location was perfect for my stay and the accessibility to things in the area.
  : Upon arrival on Friday, July 14th at 4:45 p.m., there was no staff out front and we waited for 13 minutes. When my daughter and I went to our room, the door was open, the room smelled and was hot. We left for awhile to go to dinner with family we were visiting and when we returned our key cards did not work. We went downstairs and waited in the lobby for someone for over 15 minutes. There was a gentleman waiting to check in and he had been there longer. He had rung the bell as did weno one was there. I walked around and found the young lady eating in the eating areA just feet away fromThe desk. She was sitting in the dark and was able to hear folks in the lobby. Once she walked over, clearly in front of the 6 people waiting, she said she was helping someone. She fixed our key card and we went back to the room. It didnt work, and then again it did not work. Also, every time we had to go back she was no where to be found and we had to wait. The process took 45 minutes after we had waited over 15 in the beginning. We were finally able to get into our room after midnight. When I pulled the sheets back there was long hair all over my sheets. I slept on top of the flat sheet that night. The next morning we realized that we had one towel, one wash cloth. I will say that I always stay at Holiday Inn Express because they are always consistent with being clean and the staff is always pleasant. I travel monthly and stay in hotels all over the country. This is the worst Ive seen.

Good
Traveller Type: Family with Young Children
  : It was nice
  : Couldnt look out the window

Disappointing
Traveller Type: Solo Traveler
  : The staff was very nice and pleasant !!
  : Breakfast wasnt good at all, price is high for a 2 star hotel. Room was clean but so drab. I expected More With this price point . Breakfast - no cream cheese for the bagel, no flavored creamer for the coffee, cinnamon toast sticks were hard & undercooked.

Poor
Traveller Type: Business Traveler
  : The lady at the front desk was really aggressive and loud when I went to her to ask about late check out thats type of behavior at the front desk is unacceptable
  : Manager

Fair
Traveller Type: Traveling as Couple
  : Breakfast was ok. Management was helpful.
  : Rooms needed updating. Not very clean. Television not working.