PREMIER - Dalziel Apartment

Wonderful
Traveller Type: Business Traveler
  : Great location - proximal to retail shops, supermarket and rail station. Quiet cul-de-sac. Our GPS did not find the exact location but it's not difficult to locate once you are in the vicinity. Comfortable for six adults although you would have to share the one toilet. Netflix on TV provided great family entertainment while indoors.
  : Rather poor communication with customer service. It felt at times one is being ignored or perhaps it was a bot that is responding to queries for clarification with regards to check-in. Terms and conditions are worded in a rather unfriendly and somewhat threatening manner - made one feel uneasy about acceptable noise levels and the small possibility of an accidental damage.

Wonderful
Traveller Type: Family with Young Children

Disappointing
Traveller Type: Family with Young Children
  : Very little, basic accommodation with bad customer services who prioritise money over safety
  : Before travelling I was hounded with constant emails by the property management, requesting payment, ID etc. I wanted to add another person onto the booking and this was an extra 15 per night. This shouldn't be the case it should be done on a cost per room basis not by person. Then I was informed on the saturday morning the gas company would be coming to do work on a boiler again we had to work around what they wanted us to do at 10am on a Saturday morning whilst away people are trying to relax. When the guys arrived I asked what the issue was with the boiler to which he said "this boiler shouldn't have been turned on" so we had been giving access to a property that had an unsafe heating system. Had I of known that it would not have been turned on meaning we would have to sit in the cold. Never again would I book with Premier services. Premier inn would have been a much better option in comparison. You also can't check in until 4pm at this property.

Good
Traveller Type:

Good
Traveller Type:
  : I want to preface this review by saying that the apartment itself is lovely. Spacious, clean, great location, easy access, plenty of parking and easy to find.
  : There are a few things however that means we will not choose this company again when looking at places to stay. Firstly the 250 damage deposit. Whilst we received a full refund, it states in all email confirmations and on the booking system itself that this will be reimbursed within 7 days of checkout. On the 8th day I had to contact you to ask when I would receive this as I hadnt yet, to be told it had been processed that day and will take another 10 days to be in my account. Considering everything says it will be received within 7 days after checkout date, this is very misleading. It also says when confirming the booking A damage deposit is required upon arrival. Its fully refundable when you check out as long as there has been no damage to the property. You actually charged me when you took payment for the booking and mention everywhere else its refundable within 7 days, so again this statement is misleading as it suggests its taken upon arrival and refunded on checkout. The confirmation (terms & conditions) received was very threatening and unfriendly and states that if there are any noise complains the damage deposit will not be refunded. This is not acceptable. A damage deposit is precisely that - for any damage to the property. I should hope that if anyone has not been refunded their damage deposit due to noise complaints they seek legal action as its very misleading from start to finish. On the booking and on your policies it says that quiet time is from 10pm and 8am yet in the threatening confirmation this is changed to 9pm. So which is it? A few things to mention about the facilities; the towels are tiny. Im a size 8 and could barely wrap it round me. If youre going to provide towels I suggest you provide ones that will fit people of every shape and size. It says you provide a hairdryer but when we arrived we couldnt find any.

Good
Traveller Type:
  : Staying in clean rooms
  : No bed for couple. My wife and I were disappointed to notice that all beds were for singles/students.

Very Good
Traveller Type: Business Traveler
  : Great location. Excellent parking.

Wonderful
Traveller Type: Family with Young Children
  : It was clean and comfortable
  : The heating didnt work in the bedrooms so at night it was cold.

Wonderful
Traveller Type:
  : Spacious rooms and all very clean. Toiletries , tea and coffee provided. Very quiet area
  : We should have been given a code for the key box an hour before arrival but this not not happen and we had to call the office then have a code emailed to us. It was a bit of a delay in getting in . Fortunately the weather was nice while waiting outside. No tea towels One chipped wine glass

Very Good
Traveller Type: Business Traveler
  : The property was excellent
  : The amount of messages and emails from the letting agents was excessive to say the least