Goreme Kaya Otel

Wonderful
Traveller Type: Business Traveler

Very Good
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Family with Young Children
  : the staff which was super friendly and smiling

Wonderful
Traveller Type: Family with Young Children

Very Poor
Traveller Type: Traveling as Couple
  : I liked nothing at the property .The staff was very rude specially the manager.She thinks she owns the property and doesn't have respect for the clients. Horrible experience.Will definitely not recommend this property to anyone.Rooms are okay , there are many better properties in cappadocia rather than this one.
  : The MANAGER !

Wonderful
Traveller Type: Traveling as Couple

Poor
Traveller Type: Family with Young Children
  : Location was good, with good views of the hills and fairy chimneys and close walking distance to centre of Goreme. The cleaning staff were good but the reception staff were atrocious. No doubt the hotel will respond to the review and will looking at the their other responses blame the guests for their short comings and lack of customer care, they will never admit they are wrong. I will never stay at this hotel again as i feel I have been robbed, not given the rooms I paid for and not offered any compensation. Looks good in the photos but reality is far more different, the reception staff could not give a monkeys.
  : We had booked 2 deluxe cave rooms and one room with the terrace. They got one room out of the 3 correct. Instead of the deluxe cave rooms which had an extra sitting area we were given two standard rooms. Once I had realised, I complained to the staff on reception who tried to fob me off like a child and said I had been given the correct rooms. When I went on their website and pointed out that the rooms we had been given were standard rooms according to the photos, they would still not accept their fault and instead said it was the fault of booking.com. I eventually managed to speak to a manager as we were going out for the day and she eventually admitted we had been allocated the wrong rooms. Unfortunately there was only one deluxe room still available which I was offered and asked if I would like to move in to it straightaway. I advised when we returned from our outing we would then do this, unfortunately by the time we returned I was told that the room had now been booked and someone else had moved in and there were no other rooms available. By this time I had given up trying to resolve with the staff as by this stage they had exhausted me and I did not want them to ruin my holiday any further, so tried to make the best of the the couple of days I had left. It appeared after this that the staff on reception had become quiet unfriendly towards me and we ignored each other for the rest of my stay. I was not offered any compensation and they even had the temerity to ask for the mini bar bill, which was negligible compared to the money I had paid for the rooms which we chose but were not given. I settled the bill in full. The breakfast was rubbish and not worth the money and covered in wasps, curtains were a foot short in my room, none of the TV's worked in any of the rooms, electrics were dodgy, the electric kettle gave me a shock which I unplugged straightaway, noisy air conditioning units outside the rooms. No doubt the hotel will respond and blame the guests.

Very Good
Traveller Type: Traveling as Couple

Good
Traveller Type: Traveling as Couple
  : Good location and good hotel.
  : Very poor breakfast and bad customer service.

Very Good
Traveller Type: Traveling as Couple
  : location.
  : the beds were not comfortable.