Hampton Inn & Suites Richmond/Virginia Center

Very Good
Traveller Type: Group Traveler
  : I liked the location, amenities, cleanliness, and room set-up.
  : I did not like that hotel employees did not discourage adults and their children from playing football at the hotel main entry and in the parking lot, running all over the lobby, and being loud while drinking alcohol in the lobby. It felt like a bar!

Disappointing
Traveller Type: family with young children
  : It was in a good location, and being remodeled.
  : Where do I begin? The staff, except the girl who checked us in, seemed less than interested in being hospitable. The manager pushed to put us in a room that didn't have pillows, but she had already moved us to a different room. I was charged more than I was originally supposed to pay, and got less accomodations than I booked for. I was supposed to get two queens and a pull out sofa, but only got the two beds. Those were rock hard. The bathroom had a bunch of towels, but only one wash cloth. The ice machine down the hall was broke, and you could hear it beeping the entire time. It's also nasty like it's never been cleaned. The pool was closed, and that's fine, but that should've been made clear at check-in, and my card shouldn't have been able to access it. But I only got told, "If you would've asked, I would've told you." And the pool water was green and looked like a pond. It's not a deal breaker, but would've been nice to know ahead of time so I didn't take my kids down there. And the elevators were draped with moving blankets. I would not recommend even if you just want a good night's sleep, the ground outside would be more restful.

Wonderful
Traveller Type: family with young children
  : Staff were brilliant, lads on night shift were so helpful knowing we had laundry to do and yet laundry was not working. Thank you so much!
  : Nothing

Fair
Traveller Type: review category business travellers
  : It looked old. The property looked like it was being made ready for renovations.

Very Good
Traveller Type: young couple

Wonderful
Traveller Type: group

Disappointing
Traveller Type: Business Traveler
  : The lobby and social area was clean and appealing to the eye. The hallways were clean and upgraded.
  : The room (#207) was a cast back to the 70s. Old and worn, dark and uninviting. Bathroom was in need on a total remodel. Sinks not properly draining, shower spigots coming off the wall.