Comfort Suites Innsbrook - Short Pump

Good
Traveller Type: solo traveller
  : They did not have a Hot Breakfast because they were waiting on a new stove/oven...no eggs, sausage, bacon etc. everyone was disappointed...had yogurt, fruit and bagels....I needed some protein so I went to a restaurant to get some breakfast.
  : The lock on my room door on the outside was broken and held on by tape!! It was very hard to get into the room because the door was damaged and the lock would not recognize the key card unless you swiped it at least five times....which was very annoying. Other than the door issues and no Hot Breakfast my room was wonderful. The soft king sized bed was the best part of it all.....I slept well!!

Fair
Traveller Type: group
  : It was in a nice location.
  : The hallways, showers, floors in room were dirty. The locks on the doors kept going in and out. Took us awhile to get the door to open with the handle but didn’t want to keep bothering the staff because they were handling other situations.

Disappointing
Traveller Type: young couple
  : the pool was nice minus the creepy guy watching from the lobbycentral location
  : dirty. broken exposed electrical with the elevator. halls smelled like weed and cigarettes

Poor
Traveller Type: group
  : The pool because my son enjoyed himself
  : Wasn’t clean, on every floor there was a smell

Very Poor
Traveller Type: family with young children
  : Location
  : Filthy rooms, ROACHES! Mold, dirty linen, noise from slamming door that needs repair in hallway area. Staff who showed no experience in customer service and were miserable acting as if they knew why we were dissatisfied but could care less because they have heard it before. No attempts to make our stay better or even offer a refund. NO HOT WATER!

Very Good
Traveller Type: young couple
  : Didn't like the pillows/ Too flat
  : Pillows and breakfast

Good
Traveller Type: family with young children
  : Proximity to shopping, restaurants, and parks
  : The beds were uncomfortable; the phone did not work. I was unable to call for room service. The light in the bathroom blinked uncontrollably.

Good
Traveller Type: review category business travellers
  : Room was big bed was very confortable.
  : A guest broke the Button on the elevator so had to walk stairs.Carpet needed to be cleaned in hallways and stairs. Didn't like the dog smell.

Wonderful
Traveller Type: family with young children
  : Value of money

Very Good
Traveller Type: group