The Alex Hotel

Fair
Traveller Type: Traveling as Couple
  : Location was fine. A short walk from station. It was a quiet area so no disturbance in sleep. Staff was very good and helpful. The main areas of Freiburg were walking distance. Room had dark shutter curtains so no early light in morning.
  : Rooms were so small that it was difficult to even get around. Was difficult to set up 2 suitcases. Reminded me of Japan hotels. No tea/coffee in room or any kettle. Even refill of bottle of water was not given and we had to buy water. This was funny as we could ask for Ice or hot water and it was supplied without any fuss.

Good
Traveller Type: Traveling as Couple
  : Design of the hotel, very clean and modern.
  : Small rooms and bathrooms. Breakfast wasn't great for the price.

Good
Traveller Type: Traveling as Couple
  : Very stylish hotel
  : Rooms are very small and therefore doesn't feel like good value. Breakfast should be included but seems to be standard in Germany to have to pay extra for it.

Wonderful
Traveller Type: Traveling as Couple
  : Very comfortable. Close to the station.

Very Good
Traveller Type: Family with Young Children
  : Great location right in edge of the old town. Super comfortable room with great bed and good shower. Breakfast was ok. Helpful receptionist young man from Spain he was really helpful.
  : Had to leave room late at night to move my car 2 inches as other guest complained about parking. Unreal!

Wonderful
Traveller Type: Traveling as Couple
  : location, design, confort, clean.

Disappointing
Traveller Type: Traveling as Couple
  : The room was modern and clean. They offered breakfast and the WiFi worked well. The Check in process was also smooth.
  : I recently stayed at The Alex Hotel for two nights, and I must admit that my experience was far from what I had hoped for. The first issue was the size of the room. It was much smaller than I had anticipated based on the information provided during the booking process. This lack of space made it somewhat uncomfortable to move around and relax in the room. However, the most significant problem was the malfunctioning electronic window. It wouldn't close properly, which meant that the room's air conditioning couldn't function as it should. This issue was not discovered until after midnight, causing some disruption to my night's sleep. Despite notifying the hotel staff promptly, they were unable to resolve the problem in a timely manner. In an effort to address the inconvenience, I politely asked for compensation in the form of a complementary breakfast. Unfortunately, my request was declined by the hotel staff, which was disappointing. In summary, my stay at The Alex Hotel left much to be desired. I expected a more comfortable and trouble-free experience. While the issues I encountered were not major, they did affect my overall satisfaction with the stay. I hope the hotel can address these concerns to ensure a better experience for future guests.

Wonderful
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Traveling as Couple