Mercure Exeter Southgate Hotel

Wonderful
Traveller Type: review category business travellers

Good
Traveller Type: group
  : RoomWas clean and comfortable
  : Some of the staff were grumpy and looked like they didn't want to be there ( wait staff ) Food wasn't great

Poor
Traveller Type: young couple
  : I liked the location.
  : I don’t like making a booking and then finding out there are additional charges (I’m a returning customer and these charges were not in place previously). This hotel has started making an additional charge to use the pool and claims it’s towards improvements and ongoing up-keep. As a returning customer I can confirm there have been no changes or improvements made to the swimming pool, in fact the sauna was out of order. The hotel is classed as 4 star and lists a fitness suite and swimming pool. Upon checking the classification of 4 stars I found the following “ A guest booking a 4 four star hotel with more than 100 rooms should expect at least a gym, pool, some level of spa services, dining and some level of room service” Therefore there is an expectation that a guest can use these services and not incur additional charges. I feel this hotel is getting away with mis-leading customers.

Good
Traveller Type: family with young children
  : At check in we dealt with John and Kieran.. both were polite, approachable and extremely helpful.And both continued to be wonderful whenever we were at reception.
  : Had to ask twice for our room to be cleaned even though we advised front desk each morning. Communication to housekeeping needs to be better.

Wonderful
Traveller Type: young couple
  : Lovely room

Good
Traveller Type: family with young children

Disappointing
Traveller Type: family with young children
  : Staff very friendly and helpful. Room set up as requested. Easy parking.
  : Bed lumpy and very uncomfortable. Rolled into middle of mattress. Room very hot, air conditioning not appear to be working. Charging £10 per person for the swimming pool a scandal after paying so much for a room.