Holiday Inn and Suites East Peoria an IHG Hotel

Good
Traveller Type: review category business travellers
  : Very nice staff
  : room cleaning only on order, it should be a standard for the price level.Carpet is very old and smells. Smell in the hotel (lifts and corridors is really not nice)

Good
Traveller Type: Business Traveler
  : Very nice staff
  : room cleaning only on order, it should be a standard for the price level. Carpet is very old and smells. Smell in the hotel (lifts and corridors is really not nice)

Poor
Traveller Type: Business Traveler
  : The breakfast was very good. It had a variety of breakfast items to cater to each guest. The way the breakfast was setup it flowed very nicely and there was no waiting in line.
  : If you could please email me at joshrakoczy84@gmail.com I could explain in great detail the issues we experienced with our room. We arrived at the hotel around 4:00 pm or just shortly after which was check-in time. I walked to the counter and spoke with a very friendly gentleman who started checking us in. The clerk said unfortunately the room we booked was not clean yet and it was the only room of that kind in the hotel. He said if we would like to have a seat he would contact housekeeping and see how long the wait was going to be. After waiting about 15 minutes we told the clerk that we were going to take our children for a ride around the city and would be back. The clerk said to check back in about an hour to see if the room was clean. We arrived back at the hotel just before 6:00 pm and we were finally able to check in. We entered the room and everything appeared to be in order. A short time later my 8 year old son came to me and said that there was something on his bed sheet. My wife and I looked at the sheet and it appeared to be a urine stain. It only got worse from that point. My children began noticing red stains all over the carpet in the bedrooms, near the kitchen, and in the living room. Numerous pillow cases were stained with an unknown substance. My wife went to take a shower and noticed that the towel she picked up was stained and there was brownish black substances on the shower wall and in the tub. After spending almost 8 hours in a car and no other rooms that would fit our family we had no other option than to stay the night. We did take numerous photos of the room. When we went to checkout the next morning I spoke with the front desk clerk and explained to him the issues that we experienced. The clerk did apologize and then asked if I was an IHG member. I told him I wasn't, he offered me points. I attempted to contact the hotel GM twice via phone and once via email, but he has failed to respond.

Wonderful
Traveller Type: Family with Young Children

Wonderful
Traveller Type: family with young children

Poor
Traveller Type: review category business travellers
  : The breakfast was very good. It had a variety of breakfast items to cater to each guest. The way the breakfast was setup it flowed very nicely and there was no waiting in line.
  : If you could please email me at joshrakoczy84@gmail.com I could explain in great detail the issues we experienced with our room. We arrived at the hotel around 4:00 pm or just shortly after which was check-in time. I walked to the counter and spoke with a very friendly gentleman who started checking us in. The clerk said unfortunately the room we booked was not clean yet and it was the only room of that kind in the hotel. He said if we would like to have a seat he would contact housekeeping and see how long the wait was going to be. After waiting about 15 minutes we told the clerk that we were going to take our children for a ride around the city and would be back. The clerk said to check back in about an hour to see if the room was clean. We arrived back at the hotel just before 6:00 pm and we were finally able to check in. We entered the room and everything appeared to be in order. A short time later my 8 year old son came to me and said that there was something on his bed sheet. My wife and I looked at the sheet and it appeared to be a urine stain. It only got worse from that point. My children began noticing red stains all over the carpet in the bedrooms, near the kitchen, and in the living room. Numerous pillow cases were stained with an unknown substance. My wife went to take a shower and noticed that the towel she picked up was stained and there was brownish black substances on the shower wall and in the tub. After spending almost 8 hours in a car and no other rooms that would fit our family we had no other option than to stay the night. We did take numerous photos of the room. When we went to checkout the next morning I spoke with the front desk clerk and explained to him the issues that we experienced. The clerk did apologize and then asked if I was an IHG member. I told him I wasn't, he offered me points. I attempted to contact the hotel GM twice via phone and once via email, but he has failed to respond.

Poor
Traveller Type: Business Traveler
  : Restaurant
  : When I book two beds and they give me a room with 1 bed, that's quite a problem.

Fair
Traveller Type: family with young children
  : The price was terrible. Raised rates due to baseball tournament. No Military or Law Enforcement rates. Sink did not drain in the room

Very Good
Traveller Type: family with young children
  : It was clean. Children loved pool and adults enjoyed the whirlpool and fitness center. Plenty of room in family suite.
  : There were three adults and two children and only two each of washcloth hand towel. and bath towels. Also why not give each adult who is paying a breakfast ticket.