Hilton Garden Inn Durham Southpoint

Very Poor
Traveller Type: young couple
  : Good location for us. Close to family and restaurants. It was also clean.
  : Holiday weekend and the hotel was understaffed. First room key would not work and after 3 sets of keys the front desk asked for maintenance. I waited 45 min and no one came. We were then given another room but the phone was dead, bedside lamps didn’t work, the shower was dangerously slippery and the ice machine was out of order. Asked for the manager and was told he doesn’t work on the weekends and no one covers for him. The front desk was swamped because she was alone. I called at 9:30 a.m. on Monday to speak to the manager and he wasn’t in so I left a detailed message with my concerns and he couldn’t be bothered to return my call. The property is not properly managed. It is understaffed and not maintained. I travel extensively and this is the worst experience I’ve had.

Fair
Traveller Type: solo traveller
  : Convenient to where I needed to be
  : The thermostat didn’t work - And the water knob fell off the wall as it was running and I was in the tub !! Called maintenance- had to pack all my things and change rooms - no discount given for inconvenience.Then worst runny egg omelette the next morning.. couldn’t complain- the waitress was so kind but did say something at the desk .. nicely - about all my trouble - and they did take off the breakfast charge .

Very Good
Traveller Type: young couple
  : A lot to do in the area so location
  : Room is dated but was clean

Very Poor
Traveller Type: family with young children

Wonderful
Traveller Type: young couple

Fair
Traveller Type: young couple
  : The handle on the toilet was broke, no stopper for the tub, a huge water roach crawled up my leg in the bathroom.