Fairfield Inn and Suites by Marriott Durham Southpoint

Good
Traveller Type: young couple

Very Poor
Traveller Type: family with young children
  : Location
  : Website said pool was open. When checked in, was told it was closed.

Pleasant
Traveller Type: young couple
  : We never stayed. We we're out majority of the day for planned events. Room was not clean when first arrived. I, myself cleaned the shower after reporting it the front desk. Right after we left for plan events. Arrive back around 3:30am. We went up to our room to get relax. My wife pulled back the cover and the bed was covered with what appears to be dog hair and there were several stains on the sheets and pillow cases. After inspecting thr room, there spider webs and dust throughout. It was obvious that the room wasn't clean and we couldn't stay there. Went to the front desk and asked for a refund. William did apologize, but Elijah looked at his watch ad if it was to a problem. I asked for a receipt, but William said that I would be charged if he checked me out at this point. I ask for there their names and for the manager to call me. We left the hotel. Around 6am, what I thought was a credit back to my account was actually a bill. The following Tuesday, I called thr hotel about the credit. I told the gentleman that I was waiting on an credit due to an incident from Saturday. He never ask what happened, bur it took 8 days for the credit. He never asked what happened at all and this was Aaron Black, the GM. I called back in 10 days about my credit. Spoke to Aaron Black again and he said it's been 12 days and he was just hearing about this. He said he'll talk to his employees and make a decision. I told him I had pictures and a video of the room. He was going ro send me a email asking for them, but he never contacted me. My issue is this, you charged me and I didn't stay, too many issues with the room. Never offered another room on thr first issue, refused to give a receipt and never follow through on a customer's complaint. He basically said I booked the room through a third party, so it wasn't not his issue at this point in time. The issue would be sent him anyway to resolved. HE LIED AND TOOK MY MONEY.

Fair
Traveller Type: family with young children
  : The breakfast. The big pillows.
  : Poor maintenance issues. My sink wouldn't drain. The iron didn't work. The telephone didn't work. The hair dryer had issues. On day 3, no cleaning even after asking the maid next door, and the front desk.

Very Good
Traveller Type: group

Good
Traveller Type: family with young children

Wonderful
Traveller Type: young couple
  : The breakfast was great! Well stocked with hot food hot, and a mix of cold cereal and breads. Many beverage options. And waffles! The staff were very friendly and helpful!
  : No microwave in the room. The bar was only open from 6-9pm.

Good
Traveller Type: young couple
  : Location and price
  : They are in need of a serious update. Trash cans were full and stinky, couch in the room stained up, water hardly came out of the faucet.

Poor
Traveller Type: family with young children
  : Friendly front desk
  : Shower was cold. Could not get warm water

Pleasant
Traveller Type: family with young children
  : The breakfast was goodThe room could have used a change of towels often
  : Change towels oftenSome rooms had know microwave