Hilton Garden Inn Dubuque Downtown

Good
Traveller Type: family with young children
  : Other than the negative aspects, this was the nicest room we stayed at on our trip. Staff was great.
  : Walls were thin. Could hear the guy in the next room talking to someone on speaker phone. I mean every word and it sounded like he was using a conversational tone- not yelling. We quickly turned the fan on and tv volume up to give him some privacy.Bed wasn't the most comfortable.

Disappointing
Traveller Type: solo traveller
  : I am giving the hotel a low rating because poor of a poor decision made by the front staff, not because of the general quality of the hotel. I was driving across the country and checked into the Garden Inn around or after midnight. I chose this hotel in Dubuque because it was a little away from the highway, hoping to get some good sleep and sleep in a bit before continuing my drive. Unfortunately, my room in one of the back corners of the hotel was in the perfect location to experience the demolition of a parking lot beginning at 5:00 AM that morning. I took a great photo to send to my wife of several men and heavy equipment right outside my room. I might have been able to ignore the noise, but was unable to ignore the room shuddering as the large equipment hammered away at the tarmac. When I left the hotel I stopped by the front desk to tell them about my experience and told them I wondered why the front staff overnight would chose to place a guest checking in around midnight in this location given that the hotel parking lot was only about 1/3 full at that time and there were probably available rooms in the front of the hotel, or at the other end of the hotel. The response I got was polite but I did not get the impression that the new staff understood my point, saw this as a learning experience for future reference, or was overly concerned with my displeasure.Otherwise, the bed was comfortable, the pillows and pillow selection was good, the shower and bathroom were good, as well, and it was an otherwise quiet hotel. Breakfast was not included so I did not eat there so I cannot comment on the quality of the food.

Wonderful
Traveller Type: young couple
  : really clean
  : staff

Very Good
Traveller Type: family with young children
  : Shameka at the front desk was a huge help at check-in!
  : You had to pay for extra coffee in your room.

Wonderful
Traveller Type: family with young children

Fair
Traveller Type: young couple
  : Booking .com said my reservation came with breakfast however they said I'd have to pay extra when I got there for breakfast.
  : Tv was out from a storm. Had to walk outside to the casino with heavy heavy rain when that was the main attraction that brought us to that hotel. Crumbs all over inside of my bed . Breakfast was supposed to be included in my price when it was not included when I arrived. I've stayed here many times before and liked it but they had different staff this time and were not willing to make things right. Very disappointed. Idont know if I will go back

Good
Traveller Type: Family with Young Children
  : Other than the negative aspects, this was the nicest room we stayed at on our trip. Staff was great.
  : Walls were thin. Could hear the guy in the next room talking to someone on speaker phone. I mean every word and it sounded like he was using a conversational tone- not yelling. We quickly turned the fan on and tv volume up to give him some privacy.Bed wasn't the most comfortable.

Very Good
Traveller Type: Family with Young Children
  : Area was good. Easy flow to casino.

Fair
Traveller Type: Traveling as Couple
  : Close to a restaurant
  : Needs updating

Fair
Traveller Type: young couple
  : Close to a restaurant
  : Needs updating