Aquasis De Luxe Resort & SPA - Ultra All Inclusive

Wonderful
Traveller Type: Traveling as Couple
  : very clean and big , lovely rooms, friendly staff gorgeous scenery and place
  : there is nothing bad about this hotel it was outstanding

Good
Traveller Type: Family with Young Children
  : friendly staff especially in dining areas.
  : very little backup entertainment when weather is not good.

Very Good
Traveller Type: Family with Young Children
  : Modern facilities with lots of personnel, you can enjoy beach, pools and lots of other activities. Kids club is ok, lots of options for kids,my son wanted to spend time there himself which gave us space with my wife.
  : Pool temperature was a bit colder than we expected. There are some cats in the garden but there are no signs whether they are vaccinated or not so couldnt feel safe to let my son spend time with them considering Turkey is red category for rabies. There was no proper sucuk / sujuk in restaurants. Kids club dont pay attention to age limits of the cartoon they play on screen, they were playing Pokemon which was not ok under age 7 but there were lots of kids under that age including my son. Wines are very poor and obviously they picked the cheapest options and they only offer good wine if you pay. Some of the slides were always out of order.. When they play water ball games in the pool, they are asking you to leave your sunbeds with just 10 minutes notice.. There are no USB ports in the rooms for charging purposes

Wonderful
Traveller Type: Traveling as Couple
  : Choice was superb, staff very helpful
  : Nothing at this time

Very Good
Traveller Type:

Wonderful
Traveller Type: Family with Young Children

Poor
Traveller Type: Family with Young Children
  : The pools are impressive in size. Which is great when you have kids who love to swim. The lake house bar and Sailor bar were our favourite places to go to relax, however, theyre still lacking. Our lake house room was a good size and location (once they moved us to the correct one we had booked - beware, some of them share a terrace with another room when the advert says private terrace). The beach was clean and the water was clear. Italian and Mexican restaurants are the best in the hotel.
  : From our experience with 5* hotels, we would not expect a hotel like this when booking one. We were disappointed by a long list of things that need to be improved. Some of the big ones were:- All furniture in rooms, lobby, dining and pool areas needs to be updated. It all looks so out of date.- Cleanliness is an issue. Housekeeping hardly touch your room as they zoom through in less than 5 minutes. The furniture felt icky to touch. The floor in our room was revolting! Our feet would be dirty as soon as we came out of the bathroom from the shower. We saw the mops housekeeping were using and they were extremely dirty everyday. - The buffet food is repetitive and it felt like everything had loads of cheese in it.- NO FRESH JUICE - we have never stayed anywhere that served squash as juice. At a 5* hotel you expect juice to be served as a minimum.- The majority of staff are rude and impatient. We managed to find some friendly staff members here and there which was pleasant but they were a minority in the hotel.- The bed was unlike anything we had ever slept on in our lives, it was unbearably uncomfortable. - Sun loungers are also extremely uncomfortable and rickety. The umbrella on our terrace was mouldy, we noticed many other guests had the same issue.- Pillow cases barely fit pillows (which had no pillow protectors) which felt gross. One day we came back to find the one time they changed our bed sheets, they replaced them with ones with holes in!- To get out of going to the buffet for dinner we considered having room service, however, the prices were too ridiculous to risk the food based on what we had seen around the hotel - e.g. 19 Euros for a cheeseburger.- I know that others who have complained or criticised the hotel have been met with a defensive, belligerent and rude response which just makes the hotel look worse. Management should take learn from feedback from guests so they can improve.

Good
Traveller Type: Family with Young Children
  : Child friendly
  : Needed more variety with food

Pleasant
Traveller Type: Family with Young Children
  : A bathing suit was missing from our room

Very Poor
Traveller Type: Traveling as Couple
  : The layout was good
  : I did not get the room I booked and had to pay to resolve this.Flies all over the food in the restaurant