TownePlace Suites by Marriott Dallas Downtown

Very Poor
Traveller Type: Solo Traveler
  : This hotel was a horrible experience. I would never come back! I think they are doing construction because It is very lackluster. I had an emergency so I needed a place to stay. I did not feel comfortable! I was counting down the hours until I left.
  : I had to get another room because the first room was not clean. The second room the key pad didnt work and It didnt work someone had to come and fix on the door which I was exhausted and just wanted to sleep. Construction was making loud noise

Very Good
Traveller Type: Family with Young Children

Very Good
Traveller Type: Family with Young Children
  : The smell

Very Good
Traveller Type: family with young children

Pleasant
Traveller Type: Family with Young Children
  : Nothing
  : As soon as you walked in the hotel had a powerful unpleasant smell! Our couch in the room hadnt been swept under. Homeless central hangout!

Very Good
Traveller Type: family with young children
  : The smell

Disappointing
Traveller Type: group
  : I had called early on the day of arrival & informed the hotel that I was going to have a later check-in than 4pm. Check-in at hotels are generally 3pm & saw this was later than usual which was fine for this occasion; had it been any other time i would have reconsidered another hotel in the area. The hotel rep asked what time & I verified between 8pm-9pm. The rep stated as long as it was before midnight there was no prob & the reservation wouldn't be automatically canceled. I asked the rep to please make a note of this on my reservation & she stated she did. When I arrived & proceeded to check in, the front desk attendant stated that my reservation was canceled by Priceline 2 weeks prior. I had all the confirmation & reminder emails & showed the attendant. At first, he (attendant) was requiring me to call Priceline directly to reinstate my reservation. After going back & forth w/the rep who was not customer service centric for an obvious error in the booking system with Priceline & showing him my emails, he gave me a room @ Fairfield Suites that is connected to the same building. The room had been cleaned however someone had used the toilet & not flushed, a piece on rail in the shower was broken & detached, the faucet in the tub was coming out of the wall. The room assigned was subpar to what was expected & paid for. The room overlooked a rooftop with service pipes & it was noisy; the rumble of traffic added to it. Additionally it's in an area where homeless camp out at the end of the city block & around the corner of where the hotel is located.

Good
Traveller Type: young couple
  : Valet location is a little inconvenient. Not in a good side of town

Disappointing
Traveller Type:
  : I had called early on the day of arrival & informed the hotel that I was going to have a later check-in than 4pm. Check-in at hotels are generally 3pm & saw this was later than usual which was fine for this occasion; had it been any other time i would have reconsidered another hotel in the area. The hotel rep asked what time & I verified between 8pm-9pm. The rep stated as long as it was before midnight there was no prob & the reservation wouldn't be automatically canceled. I asked the rep to please make a note of this on my reservation & she stated she did. When I arrived & proceeded to check in, the front desk attendant stated that my reservation was canceled by Priceline 2 weeks prior. I had all the confirmation & reminder emails & showed the attendant. At first, he (attendant) was requiring me to call Priceline directly to reinstate my reservation. After going back & forth w/the rep who was not customer service centric for an obvious error in the booking system with Priceline & showing him my emails, he gave me a room @ Fairfield Suites that is connected to the same building. The room had been cleaned however someone had used the toilet & not flushed, a piece on rail in the shower was broken & detached, the faucet in the tub was coming out of the wall. The room assigned was subpar to what was expected & paid for. The room overlooked a rooftop with service pipes & it was noisy; the rumble of traffic added to it. Additionally it's in an area where homeless camp out at the end of the city block & around the corner of where the hotel is located.

Very Good
Traveller Type: solo traveller
  : Breakfast was tepid.