The Grove Cromer

Very Good
Traveller Type: Business Traveler

Good
Traveller Type: Traveling as Couple

Very Poor
Traveller Type: Traveling as Couple
  : Hi unfortunately I need to make a complaint about my Dads stay I am sure you are aware he left early and was extremely disappointed with the stay. As an 88 year old i called and asked about the style of accommodation as whilst he is not disabled he cannot walk very far. I understand there was a steep hill to walk to the accommodation and was very far away from the hotel. I also understand that the flooring was slippy with no carpet and it was a very bad hazard for my dad as he is unsteady on his feet. His wife also struggled with the shower. As such I have just found out that they has to leave the early and both of them were quite distressed about the situation. Please advise what the next stage is for getting a refund on the final night. I am very surprised that no one asked them the reason for checking out so early as they were so unhappy with the facilities and the customer service. I await a response.

Poor
Traveller Type:
  : 5 min taxi to the sea front.
  : Very tired on old - a bit like my grandmas house in the 70s. Woke on the Sunday to no heat, no electricity in the kitchen and no hot water. Non PAT tested kettle blew the electrics. Reported to reception who offered to get someone to fix the problem. No time suggested so decided to check out and shower at a relatives house. No compensation offered as owner seems to feel we were at fault for not giving them time to put things right!

Wonderful
Traveller Type: Family with Young Children
  : Cottages were comfortable, and well equipped.
  : Description on booking.com did not match actual accommodation.

Very Good
Traveller Type: Solo Traveler

Very Good
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Traveling as Couple
  : Food and staff excellent
  : Nothing

Very Good
Traveller Type: Traveling as Couple