JOYN Cologne - Serviced Apartments

Wonderful
Traveller Type: Business Traveler

Good
Traveller Type: Solo Traveler
  : Rooms were very modern and clean. A great space for one or two people and the bathroom was good. The suburb was a lively area with lots of great restaurants and bars and the people were friendly. The subway was really close and you could get to central cologne in 10 minutes from there. I like to run so explored on foot a few times and come across some nice parks and views not too far away
  : I thought the hotel could have provided some water, coffee and other basics. Appreciate they are serviced apartments but it wouldn't cost a lot and i paid an extraordinary amount which was due to the Anuga food expo being held in Cologne. I i hadn't paid so much then i would have given them an 8/9

Good
Traveller Type: Business Traveler
  : We are happy with our overall experience at the hotel. The location was fantasist and there were so many restaurants and shops close by. Also, it was located in walking distance to the tram and the train station. There was a lady at the reception, and she was very friendly and supportive. But the guy who was working at the front desk was completely different and not supportive at all.
  : Our check-in experience was horrible as it took so long for us to do the self-check-in. The front desk guy was very arrogant, and he was really reluctant to support us. The problem was since we had only Sri Lankan credit cards with us, we didn't have pin numbers to add into their card system. So even though we had fully paid for the hotel prior to our arrival, there was a tax charge which we had to pay before the check-in. So that delayed our check-in for about 30 mins and finally the front desk guy agreed to sort out our issue mentioning that the government tax is waived off for business travelers. So we had to fill a form to get the tax waive off. Also the other issue was they clean the rooms only once a week. We actually didn't know this prior to book the hotel.

Very Good
Traveller Type: Family with Young Children

Very Good
Traveller Type: Solo Traveler

Pleasant
Traveller Type: Business Traveler
  : The room is cozy with good light and nice space. All the basics were available.
  : There was definitely an issue with cleanliness. There was a dead fly under behind the curtain and some insects. I have a phobia of insects so that made for a very uncomfortable stay. The shower seemed clean but when I used it for the first time there was some leftover soap residue. I admit that I didn't check the amenities very closely but having the name "apartment" in the title, I assumed there would be some kitchen equipment or utensils. Finally, not a very important point, but there wasn't even a complimentary tea bag available.

Good
Traveller Type: Business Traveler
  : very central in a trendy part of Cologne and near a lot of shops and restaurants in the area. Had everything I needed for the stay. staff was very friendly
  : TV didn't really work (only YouTube and no normal TV channels, as well as Netflix on their remote but not working). Its a little pricey for the size of the room