BEST WESTERN PLUS Hawthorne Terrace Hotel

Very Good
Traveller Type: review category business travellers
  : The employees are super helpful, kind and attentive.The room is clean and has an Alexa for easy listening options.The terrace is so pretty.The location is amazing.
  : The building/lobby/gum needs a renovation to freshen it up.

Good
Traveller Type: solo traveller
  : Breakfast did not look good. I did not even try. I would never book with breakfast included again. Staff are oblivious of guests.
  : Bed was excellent. Clean, smelled good, and good cushion and pillows.

Very Good
Traveller Type: young couple

Wonderful
Traveller Type: solo traveller

Wonderful
Traveller Type: young couple
  : I love the walking distance to wrigley field!

Pleasant
Traveller Type: family with young children
  : Thankfully the hotel isn't too far from the bus stop and metro. The breakfast was pretty good and I liked how they had the complimentary waters. The room was a good size. Has a microwave, coffee maker, and refrigerator.
  : This hotel was alright but could have been better for the price. The outside is not as "nice" as it shows in the picture. The photo they show is just part of it. Sometimes we would get friendly staff, other times not so much. We had one staff that refused to give us more water instead of telling us there was more in the breakfast room. The breakfast room is small and tight to move around. Especially when more people come in. We realized quickly it's best to come a little bit before 7am. Although the room wasn't bad, the a/c was loud, there wasn't much to watch on tv, and the refrigerator was barely working at times. As for travel convenience, it did take us between 30 to 45 minutes coming to and going from downtown Chicago whether by bus or train. Next time, I'll book something closer. Overall, not the best stay but not the worst.

Very Good
Traveller Type: young couple
  : Nice place, good location
  : Was being refurbished during the stay so was a bit untidy and smells from paint etc

Very Good
Traveller Type: young couple
  : Distance from Wrigley, lots of restaurants near, easy to walk in, felt like a safe area.
  : Beds were super soft.

Wonderful
Traveller Type: solo traveller
  : Convenient location Spacious rooms Parking lot attached
  : Nothing

Good
Traveller Type: solo traveller
  : Bed was comfortable; I could walk to nearby hot spots; parking was convenient
  : The room phone was not charged, so when I tried to call the front desk, I couldn't reach anyone