Chelan Resort Suites

Wonderful
Traveller Type: Traveling as Couple

Pleasant
Traveller Type: Family with Young Children
  : Key codes for all doors was nice. Easy check-in and check-out. Proximity to the park was nice, fairly well equipped kitchen.
  : The oven had a filthy bacon grease covered pan left in it and grease drippings on the inside that started smoking up the place when we turned on the oven. The beds could use mattress toppers or replacement. Could feel every spring in them. The ice maker did not appear to be working. Significant road noise and the master bedroom got very hot, was unable to open the window at night.

Very Good
Traveller Type:

Pleasant
Traveller Type: Traveling as Couple
  : Clean, secure building.
  : Furniture was very uncomfortable, bed as well. Left with a sore back due to no support in either. The biggest issue was check in. Could not get in early and when we arrived the instructions sent were not clear. It wasn't just me. There were 4 other guests having the same issue. We were all outside calling our contact in 98 degrees. No happy campers at this time.

Fair
Traveller Type: Family with Young Children
  : Location to the lake. Pool was great
  : Were given the wrong code to enter the room to start. Recliner was broken. Floors were very dirty. Lights in one of the bathroom didnt work. There was no propane in the barbecue.

Fair
Traveller Type: Family with Young Children
  : close to the lake and down town. can tell the place was newly renovated however it looked like some of the items were rushed
  : floor was dirty and our feet kept getting black walking on it. the beds and pillows were very uncomfortable. internet was spotty. I also had to call about the dryer needing repair, but no one ever showed up to fix it.

Pleasant
Traveller Type: Family with Young Children
  : Great to have a space where we can cook and relax. Amenities were great
  : It was unclean, only 1 toilet worked, beds were small not as advertised, fireplace didnt work. Linen and bedding were disgusting and smelt of smoke

Fair
Traveller Type:
  : I liked that we were finally able to reach someone (an hour after check-in time) who gave us another code so we could get into the unit and make our dinner reservation.
  : I did not like that none of the codes worked upon arrival and theres nobody onsite to help. The people in the unit nextdoor had the same issue. Theres a phone number posted on-site that led to more dead ends. I called the number that was on the text I received with the codes and she was able to provide an override code, which may or may not have been the same as others had to use. The back door to the outdoor patio didnt work properly so the unit wasnt secure and all back patios are interconnected. The back area was covered in dried plant debris, webs and dead foliage in planters so it was very clear hadnt been cleaned up in weeks. The lights in the main bathroom didnt work and there are loose floor tiles in the master bathroom.

Disappointing
Traveller Type: Traveling as Couple
  : Parking
  : After second day Air conditioner didn't work. 84 degrees after first two days Lock on balcony door broken Blinds on balcony door were missing Only one soap for laundry

Poor
Traveller Type: Family with Young Children