Chelan Resort Suites 2

Very Good
Traveller Type:
  : Deck, location near a park, 2 bathrooms, well-equipped kitchen.
  : We were sent the wrong code for the unit and couldn't get into the garage or the unit. It took quite awhile of waiting on hold to reach anyone.The unit description does not mention that the second bedroom has bunk beds. It should.

Good
Traveller Type:
  : location was lovely, contactless check-in and out was streamlined and easy.
  : When we first arrived, an air freshener was left in the condo that was so strong and gross, even though we left it outside and opened the doors, you could still smell it on the day we cleft. The futon/couch was barely usable, the springs are broken in the cushions and it should be replaced asap. The balcony furniture was not cleaned so we couldnt really use it. Road noise was loud for the front room, and there were people arguing late on the entry one level above so it was loud as well in the front room. check out is very early.

Fair
Traveller Type: Traveling as Couple
  : It was spacious and the hot water worked
  : The door codes kept changing making everything very inconvenient.

Poor
Traveller Type:
  : location
  : like all other reviews, beds, sofa are horribly uncomfortable

Very Good
Traveller Type: Business Traveler

Wonderful
Traveller Type:

Poor
Traveller Type:

Disappointing
Traveller Type: Traveling as Couple
  : Location
  : To whom it may concern, I would like to provide a summary of the mishaps and the condition of our condo, upon arrival and throughout the stay. I would also hope that the following details will aid in making your business as successful as possible. We chose to spend our money with you to our chagrin. There is a leak under the sink on the left side. A bowl had been placed to catch the water, but the water flooded the under the sink and covered the electrical outlets, caused a huge safety hazard and quite a mess. The bowl was clearly placed with intention and without follow-through. We spent the evening cleaning the floor and securing the electrical outlets. The surfaces haven't been dusted or cleaned in months. The surface above the refrigerator and on the kitchen counters are sticky and the space behind the toaster had a dead fly surrounded by crumbs. The mantel surface and the bookcase are laced with dust. The control knob on the dryer was missing and a pair of needle nose pliers were in place to control the dryer. Such a safety issue. The dryer was full of damp towels that had not been tended to. The blankets and bedspread in the master bedroom were full of sand. We didn't sleep under the covers as we weren't comfortable with the cleanliness of the sheets. Fortunately, we brought our own pillows. The small wares; cups, and glasses are dismal and not enough to accommodate the occupancy of the reservation as described. The patio furniture needs attention as does the cleanliness of the outdoor space. There are 5 burnt-out light bulbs, 3 missing window shades, and a blanket tied with plastic garbage bags hanging in the master bedroom. While I can appreciate your rules and the requirements of the guest's behavior, I am disappointed that the same level of respect and quality is not returned. The condition of this space is by no means the quality that is presented and advertised and I would not recommend these accommodations.

Very Poor
Traveller Type: Family with Young Children
  : Only good thing was the kitchen and space in room.
  : the cable tv didnt work, was told there was a grill on balcony n that was not true. Cable TV also did not work, door didnt work so was locked for 5-10 minutes every time i left the room. Kitchen vent doesnt vent to the outside so smell stayed. Curtains were purdy beat up. Washer knob was broken. Not a very clean suite when we arrived. Lots of little trash everywhere.

Very Good
Traveller Type: Business Traveler
  : Quietly and Location
  : No barbecue in my unit but you can go to the pool and use it.