Courtyard Charlotte Airport North

Very Good
Traveller Type: Business Traveler

Fair
Traveller Type: family with young children

Very Poor
Traveller Type: Solo Traveler
  : The location was good.
  : My experience at the place was awful, I know is an airport hotel and I cant ask a five star hotel treatment, but at the least I will want some respect. Im from Colombia and I have been living in the United States for 4 years and my English is very good, because thanks God I had the possibilities (economical and cognitive) to learn. When I arrive to the hotel I asked to one of the guys of the main desk until what hour was the restaurant open, because of his accent I couldnt understand what he said and he repeated himself 3 times for me to get it. The bad part here is that he asked me afterwards how long I have been living in the USA and I told him that 4 years, for them he asked me that if I have been here all time why I didnt know English?. That was a completely rude and uncalled question to make, this is an international hotel, turista from many parts of the world go there for to wait for their flights and many of them dont know the language, and I dont know what he meant with that, but so people who dont know English are less? This was very judgmental and discriminatory comment, and he is the face of the hotel, that says a lot about the company. On the other side the rooms are no so clean, they smell weird the minute you go inside you can feel it.

Wonderful
Traveller Type: with friends

Very Poor
Traveller Type: solo traveller
  : I called to change the dates they told me I had to call my booking agent and whenever I called them they told me I had to call the property that showed me then I was fighting a losing battle so I ended up losing that $185 lesson learned

Good
Traveller Type: Traveling as Couple

Good
Traveller Type: young couple

Very Poor
Traveller Type: solo traveller
  : The location was good.
  : My experience at the place was awful, I know is an airport hotel and I can’t ask a five star hotel treatment, but at the least I will want some respect. I’m from Colombia and I have been living in the United States for 4 years and my English is very good, because thanks God I had the possibilities (economical and cognitive) to learn. When I arrive to the hotel I asked to one of the guys of the main desk until what hour was the restaurant open, because of his accent I couldn’t understand what he said and he repeated himself 3 times for me to get it. The bad part here is that he asked me afterwards how long I have been living in the USA and I told him that 4 years, for them he asked me that if I have been here all time why I didn’t know English?. That was a completely rude and uncalled question to make, this is an international hotel, turista from many parts of the world go there for to wait for their flights and many of them don’t know the language, and I don’t know what he meant with that, but so people who don’t know English are less? This was very judgmental and discriminatory comment, and he is the face of the hotel, that says a lot about the company. On the other side the rooms are no so clean, they smell weird the minute you go inside you can feel it.

Very Good
Traveller Type: review category business travellers

Fair
Traveller Type: Traveling as Couple
  : Nice staff, clean and comfortable
  : Getting old and in need of renovation