Citystay - Hinton House

Very Good
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Solo Traveler
  : Nice location (15min from station by foot, take-aways nearby), quiet environment, clean, well-equipped (even some groceries were provided).
  : The apartment had some minor architectural flaws (loud ventilation in bathroom, toilet flushes only minimally, opening of balcony door is not ideal, doors of neighbouring apartments are quite loud). As a foreigner, I would prefer text messages instead of calls to receive the keys since calls can be expensive and speech can be hard to understand when travelling. To use the streaming services on the TV, one's own login is still needed.

Poor
Traveller Type: Traveling as Couple
  : Great location and modern amenities. Staff is responsive and friendly.
  : We were told someone would meet us at the property. But no one came and we had to call up to find out how to get into the apartment.When we first arrived, we say hair strands under the chairs and a lot of dust in some places.It was cleaned once during our 2 week stay. I think we got in just after it was cleaned and the floor was still wet and again, hair was all over. It looked like the room had been swept before a vacuum.Well furnished and equipped. However, on our first day, we found that the toilet had a leak and a few days later the washing machine door didn't open after a cycle. Our clothes were inside for a day, until someone came to repair it.The cell / batteries of the tv remote and clock had run out and weren't working. The internet stopped working for an entire day after which it was repaired. But it kept disconnecting every few minutes and it was a total nightmare if you were visiting the UK and didn't have data on your phone.The mattress is quite soft, so if you're used to sleeping on your back or stomach, you'll have an ache in your neck next day. We were in the apartment for two weeks and had to replenish toilet paper, coffee pods, etc ourselves.Also the property's mailing address is not clear and all your mail goes to another building next door.