W Boston

Good
Traveller Type: review category business travellers

Poor
Traveller Type: family with young children
  : We were put in a tiny room with no dressers/drawers for clothes - a small fridge stocked with hotel beverages that we would have to pay for. If you go out to eat you cannot bring anything back because there’s no room in the mini bar fridge. Maid service never cleaned our room until day #3. Bathroom sink faucet was broken and brown colored dirt or what looked very disgusting came out of the faucet and in drain. Shower head did not work properly, toilet bowl seat was broken and crooked, and the AC only blows one direction and hits you in face if you slept in the bed closest to door. Parking attendants were very lazy and made it seem as though we were bothering them when the car was needed. Just not the same as all of the other times we stayed at the W in Boston. Very disappointed.
  : There was 1 girl at the front desk who was so nice and tried helping us with all that was wrong

Poor
Traveller Type: family with young children
  : It’s clean. That’s about it
  : Service, valet took an hour to bring our car back and charged for 3 days instead of two. Room on the lower floor was noisy and had the worst view. No help with bags was offered. They charge $100 additional tax when you get there

Very Good
Traveller Type: family with young children
  : The hotel had the great location, the room was clean and the facilities were in good order.
  : Would be better to have good breakfast.

Very Good
Traveller Type: family with young children