The Newbury Boston

Wonderful
Traveller Type: young couple
  : Excellent location comfortable friendly staff
  : But on the pricey side for breakfast

Wonderful
Traveller Type: young couple

Wonderful
Traveller Type: family with young children
  : Excellent location, beautiful rooms. Staff on the whole really efficient and polite.
  : Monumentally rude waitress in the Street Bar - staff are clearly not properly trained. I joined my brother and niece at a table. They were waiting for breakfast - I ordered a pot of tea. The waitress took forever to take my order, came back with an empty cup and delivered herself of a jaw droppingly rude lecture about how it was a table for two people, not three and essentially I should not he sitting there but she would make an exception and allow me to. She should have offered to move us to a bigger table.Fifteen minutes later my tea had not arrived, we left, and my brother was presented with a bill which included the tea. He asked for it to be removed from the bill - they refused. No apology for poor and rude service. This fell well below the standard I would expect of a hotel such as this - it was truly appalling.

Good
Traveller Type: review category business travellers
  : I did not get breakfast as I had to leave early.
  : The coffee maker did not work. There was no tea pot or way to boil water. Also, no desk for working!

Very Good
Traveller Type: family with young children
  : very well
  : hotel was cold and breakfast room especially too cold

Wonderful
Traveller Type: young couple

Very Good
Traveller Type: young couple

Wonderful
Traveller Type: young couple
  : This was the first time staying at this hotel. It exceeded our expectations for these reasons. The location is in the center of Boston. The Public Garden is across the street. The subway lines are easily accessible but most of all the staff (everyone we encountered) went out of their way to accommodate your needs or requests. The hotel rooftop restaurant, Contessa, is first class, pricey but worth the treat! The bar area is the perfect spot with great views of Boston and just a happening spot. The food was very good. The lounge bar on the first floor has great Public Garden views if you sit at the window (great for people watching) and the food and service is outstanding. The rooms were a good size and beds very comfortable. They provided water in cans each day and there is a nespresso coffee machine in each room. We were on the 5th floor in the front of the hotel with a Public Garden view but higher rooms have a better view over the trees. We will definately stay at the Newbury for future Boston trips.
  : My one and only dislike was the wedding music heard in our room on the Saturday night only. There are many weddings at this hotel and the weekends are busy and active. Maybe the higher floors do not hear the music, not sure!Everything else was perfect!

Disappointing
Traveller Type: family with young children
  : good location
  : Overrated, expensive for the value

Very Good
Traveller Type: family with young children