Kimpton Onyx Hotel

Fair
Traveller Type: group
  : Room was nice and spacious. Location was great. Valet was a nice benefit but expensive
  : Bathroom could have been cleaned a little better. The was also construction and no notice to us prior it was going on. I was charged incorrectly, but that was fixed. Construction woke us up early am. The hotel bar / lounge area was closed to renovation with no prior notice to us.

Very Good
Traveller Type: family with young children
  : We loved the beds, the decor, the bathroom, and the location were amazing.
  : I didn't like that we stayed there for 3 nights and not once did housekeeping come to our room to tidy up, make beds, give fresh towels, etc. I found that extremely odd.

Fair
Traveller Type: family with young children
  : Beds were comfyLocationClean and updated
  : No amenities available, we’re not told about construction. Exercise was closed, no restaurant available, no breakfast. No coffee pot in room. Mini fridge was MINI. Had to ask for ice bucketNo phone to call front desk?

Fair
Traveller Type: family with young children
  : Property under construction and this is not disclosed when booking. Cleanliness was fair.

Poor
Traveller Type: young couple
  : room was clean, comfortable, and quiet.
  : Hotel is undergoing renovations. The website/booking information did not indicate this. There is no bar, gathering space, or spacious lobby as led to believe from the photos. In fact there is no coffee to be had in the entire hotel. Not in the rooms, not in the tiny lobby. The room had two miniscule bars of soap, no body wash. Photos on the website are deceiving.

Poor
Traveller Type: young couple
  : Not much to like. Shocking that this is a Hilton property. We didn’t know it was under construction until we arrived to find no lobby, and no lobby bar as the pictures had shown. The only plus is that it was walking distance to everything we wanted to visit.
  : There were no amenities, no toiletries, no frills at all for the value of what we paid. Not even free water to account for the fact that there was brown water coming out of the shower taps. The unlabeled bottle of body wash had to double as hand soap because there wasn’t even a cheap bar of soap for us! Once again shocking for a Hilton. The front desk staff seemed uncertain how to handle guests arrival. The computers were down so they were hand writing everything. We booked a King bed but got a Queen!