El Vino Hotel & Suites

Wonderful
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Traveling as Couple
  : Friendly staff, very clean & quiet environment. Kiki and the cats!
  : People smoking on the beds around the pool.

Very Good
Traveller Type: Business Traveler

Wonderful
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Traveling as Couple
  : Quaint and walking distance to the marina.Friendly staff and amazing breakfast and aft tea.

Disappointing
Traveller Type: Traveling as Couple
  : The hotel is clean, and the hotel staff working in the restaurant, around the pool, and the cleaners are very friendly and helpful. The hotel, pool area, and restaurant are lovely. The location of the hotel is a little outside of the central area - its a bit of walk down into town and back up.
  : In terms of our stay, our only issue, is that we paid for a room that we werent allocated. The room we paid for on Booking,com clearly stated that we would have a garden view and because it was our honeymoon we decided to pay a little extra to get this perk. However, our room did not have a garden view it looked out across the boundary wall (approx meter away) and onto the road outside, the local shop and staff quarters. We arrived at night in the dark and didnt see this until the following day, at this point given that we were on our honeymoon and busy, and with the hotel appearing full we decided to simply raise the issue at the end of our stay and get the difference in the room prices refunded - it seemed the easiest all round. However, when we addressed this at the end of the stay we were told we should have raised it earlier and that hotel management might have been able to do something. Following an email to the hotel when we got home we were subsequently offered a discount on a future stay, but given the current climate we wont be travelling abroad for a long time and we only travelled to Turkey because it was our honeymoon, so this wasnt much help which I did explain. This has left us very disappointed by hotel management who seem to be keener to debate process than value their customers. Ultimately we paid for a room we didnt get. So, to summarise a good hotel but check very carefully you are allocated the room you have paid for before you go if this is important to you, and perhaps ask the hotel to send you a picture of the view. And, be careful not to do anything outside of what the management feel is correct protocol as there is no flexibility in their management. Up until the end of our stay I was very willing to return to the UK and recommend the hotel to friends and colleagues, but I would find it very difficult to do this now because of hotel management, which is a shame.

Wonderful
Traveller Type: Traveling as Couple
  : Location Small boutique Restaurant Staff

Wonderful
Traveller Type: Traveling as Couple
  : Lovely property with very pleasant staff. Room was spacious, quiet and comfortable. Lots of cats and a owner dog. Staff were working hard and very polite. Very nice restaurant on the property for dinner and lovely buffet breakfast with lots of healthy and fresh choices for breakfast.

Very Good
Traveller Type:
  : Delicious food and great coffee.
  : Cant think of anything