Hotel Bispinger Heide by Center Parcs

Very Good
Traveller Type: Family with Young Children
  : Perfect for family and kids. Lots of activities.
  : There is no shuttle service available.

Disappointing
Traveller Type: Family with Young Children
  : Breakfast was quite enough and tasty although not a big variety of choices.Pool was good and clean and a very good entertainment possibility for families with small kids.
  : 1.I booked through booking as a first experience there for a 4 persons family with 2 small children and i was expecting to have at least 2 connected rooms but i had 2 rooms that had another room in between. The personal didnt had any other room free and gave the fault to booking with no other explanation. 2.No good management for the pool at least they could have organized for the people that stay more than 3 days to have at least one other opportunity to visit the pool and not just saying to us please go and ask to the pool directly if there is any place free.3. Hotel equipment was old and not worthy for the amount of money we paid.

Disappointing
Traveller Type: Family with Young Children
  : Comfortable beds
  : Not possible to stay 03 in the same room. I was alone with my 02 kids and had to book 02 rooms

Good
Traveller Type: Traveling as Couple

Poor
Traveller Type: Family with Young Children
  : The Hotel was average and overpriced for what you get! We arrived at 1030hrs as we wanted to use Aqua Mondo and knew we couldnt check into our room until 1500 (Booking.com) 1600 (Center Parcs). When we eventually checked into the hotel just after the hotel policy time we were given 2 double deluxe room keys.Both of the rooms were on different sides of the building with one being on the ground floor and the other on the top floor! Unfortunately my sister who is suffering with a terminal illness was on the top floor room 51 so I ended up swapping rooms with her which wasnt a big issue.When we entered the second room it hadnt been cleaned and the room was discussing! human excrement left in the toilet, sanitary items and food left on the room bin. Clearly with all doors and windows shut it stunk when you entered the room. To top it all off there were 3 bags of opened nuts left on the main table and with my partner having a severe nut allergy this was completely unacceptable by all standards!! knowing this is not the hotels fault they could of at least checked the room after the checkout time of 1000hrs!We wanted to resolve this issue as soon as possible and we were surprised that the hotel reception was always unmanned? After walking 12 mins back to the main reception we spoke to the young receptionist who was lovely but even she had to pass our case to the manager. The senior staff who tried to resolve the issue were rude and just dismissive of our concerns, and just said they would try and get us another room. We received another room and this also was on different floors as thats all they had left! We expected much better customer service and at the very least a decent apology to which we did not get? We have been to several Center Parcs across Europe and this Parc is our least favourite by a long way.
  : too far from the main resort reception and with no staff in the building its quite concerning.