B&B Palazzo San Michele

Wonderful
Traveller Type: Traveling as Couple
  : A lovely modern apartment on the 2nd floor. Great bathroom which complimented the apartment. A great continental breakfast was served on the 3rd floor. The young waitress that looked after us on our first morning was helpful & friendly.
  : We found the apartment hard to find and found it 25minutes later than we advised following our walk from the train station. The property manager wasn't happy about that although he worked across from the apartment. I would have appreciated better communication from him. Also the maid was there to usher us out 5 minutes before check out time. Regardless, we loved the apartment.

Poor
Traveller Type: Traveling as Couple
  : Clean, well located, staff member at breakfast was lovely.
  : Checking in: No one present. We asked 3 people at the restaurant downstairs and none knew anything about the property. Turns out, the restaurant manager was the one who let us in and made us wait Payment: With all other Booking.com properties, the payment was pre-made through Booking.com. We had to pay upon reaching the property which was unexpected. Hot Tub advertised: The reason we booked the property was the rooftop hot tub. We were told upon arrival that we needed to contact the property 2 days ahead, even though there is a notice in the room to contact the property if you want to use the hot tub (which was empty)...Don't expect to be able to use it. Messaged the property through Booking.com: No response to any messaging.

Very Good
Traveller Type: Traveling as Couple
  : Great rooms. Very spacious.
  : Nothing too particular.

Very Good
Traveller Type: Traveling as Couple
  : excellent location
  : breakfast could be more varied

Very Good
Traveller Type: Traveling as Couple
  : Excellent location on the edge of the old town. Easy to locate from train station.