Extended Stay America Suites - Austin - Northwest Arboretum - The Domain

Poor
Traveller Type: Solo Traveler

Very Good
Traveller Type: Family with Young Children
  : Comfortable room. Proximity to downtown. Manager stopped by to check on room and made note of things that needed attention from maintenance.

Very Poor
Traveller Type: Family with Young Children
  : location near st. David north hospital.
  : nasty rooms, the sheets were not cleaned they had stains and the tub no working water.

Fair
Traveller Type: Solo Traveler
  : Roaches and water damage.

Very Poor
Traveller Type: Traveling as Couple
  : NOTHING. It was gross, disgusting, a dump...
  : EVERYTHING!

Poor
Traveller Type: Family with Young Children
  : First of all, they did not have any breakfast available. The hallways smelled like smoke. The bathtub had hairs stuck in it. They only provided 2 tiny, thin towels to shower. When I called the front desk, no one answered. It kept sending me to the main call center. Also, the Front Desk person tried to come in to our room at 9:30 pm, forcefully! Then, when they realized someone was in there, they nocked aggressively and ordered me to open the door. When I opened the door, they told me, Oh, sorry, I didnt realize I had put you in this room. I took the opportunity to ask for extra towels and they never came with them. I waited for them 30 minutes. All of this is very unacceptable.

Very Poor
Traveller Type: Solo Traveler
  : Customer service was great
  : The hotel rooms are in dire need of an update, smell of cigarettes, and to be honest it just didnt feel like an entirely safe place.

Very Good
Traveller Type:

Very Poor
Traveller Type: Traveling as Couple
  : Location, friendly morning staff at the desk. But no breakfast as was expected when we booked it, not even any coffee!
  : This place was a dump, dirty, with sticky floors, a bathroom that smelled of urine, with hairs on the sink and an unclean toilet. The curtains were tattered and had holes in them. Dodgy dudes smoked outside, leaving the door unlatched. Didn't feel safe.

Very Poor
Traveller Type: Solo Traveler
  : Nothing I couldnt even get into the place the person who i called w the number provided didnt even know anything. I had to scramble to find another place to stay at 9: pm on a formula one race weekend in Austin tx. Terrible i was not made aware of this. The place wasnt even the correct name.
  : See above!