Sonesta ES Suites Austin The Domain Area

Pleasant
Traveller Type: family with young children
  : Nice location, friendly staff it was clean.
  : The hotel needs to be updated. Needs new furniture and flooring. The bathroom tub and shower needs to be updated when in the shower the tub was creaking I was afraid to take a shower. Good thing we got the 2 bath 2 bedroom room, I just took a shower in the other bathroom. Also the hallway was very hot.

Very Poor
Traveller Type: family with young children
  : The outside area was nice ! The pool . The grill. And this water they had by the front desk had oranges and stuff in it and was delicious
  : It was so bad , my kids pulled out the couch bed and there was dried up blood and debris for mud or something of that texture . The mattress was completely ripped open and they told us they didn’t have any other rooms available and could not help us with anything but clean sheets .

Very Good
Traveller Type: group
  : The location and breakfast were great. The checkin process was swift & easy - NOTING great thanks for accommodating our request for an early checkin!
  : I’ve stayed here before & gave excellent rating for cleanliness of the property; also, that’s why I came back. The room was as before, clean & comfortable. The carpeting elsewhere throughout (for us from lobby to common areas on 1st floor, to elevator and on our floor (4th) were VERY WELL PAST needing to be cleaned. I was embarrassed when my friend said “I thought you said this was a great hotel” as he pointed to the floors and scrunched his face in disapproval. I was relieved to find clean carpeting in our room! I’m betting there was some story to explain it, but seems hard to believe Sonesta ES would let it get so nasty under any circumstances.

Very Good
Traveller Type: review category business travellers

Very Poor
Traveller Type: group
  : Didn’t stay they gave my room away before I arrived. I booked online 3 weeks in an advance.
  : Customer service

Pleasant
Traveller Type: review category business travellers

Fair
Traveller Type: young couple
  : Nothing
  : Breakfast times, cleaning, cleanliness

Wonderful
Traveller Type: young couple
  : Attractive, nice staff
  : They don't clean your room

Wonderful
Traveller Type: Solo Traveler
  : outdoor pool area and breakfast area

Very Poor
Traveller Type: solo traveller
  : Did not charge the reservation rate. Would not correct.
  : Not enough staff at desk. Sour disposition. Would not correct their mistake.