Smartflats Design - Meir

Disappointing
Traveller Type: Solo Traveler
  : The apartment was spacious and clean. The bed was very comfortable. The location of the apartment was great; near public transit and tourist attractions. Lots of shopping opportunities nearby and great restaurants as well.
  : There was no wifi in the apartment despite it being listed as an amenity. The TV was not functional and the "customer service line" ghosted me after 2 days of my reporting these issues and we went back and forth with no resolution. Also the location of the apartment in the building is extremely inconvenient. To get to the apartment you enter through this very non-descript door and go up several stairways (in the dark if its after the closing time of the NIKE store downstairs) and walk through what is basically the backrooms of the NIKE store situated on the 1st floor. There are signs of a dumbwaiter system that is suppose to make it easier for you to bring luggage to the upper floors but it doesn't work. And if you get the apartment on the top floor (5th floor) you will wish you packed SUPER light cause navigating 5 flights of stairs in the dark is not fun. So either already have movies/shows downloaded to your devices or bring a book; or like me spend most of your nights out drinking to pass the time.

Very Poor
Traveller Type: Family with Young Children
  : The dirtiest place. It smells very bad. The photos are not the same as in reality.
  : The dirtiest place. It smells very bad. The photos are not the same as in reality.

Very Poor
Traveller Type:
  : I didnt read the reviews, bad on my end
  : I didnt read the reviews, bad on my end few hours before stay you get a written message stating your on the 4th floor & no elevator small stair -no wifi -linen was not clean - doors open with a code - stayed there 1 night then left the bulding even though our stay in belgium was longer ( no one noticed we left )

Very Good
Traveller Type: Family with Young Children
  : We really enjoyed our stay here.The apartment does have flaws(TV doesn't work,no rack in dishwasher)but for the location & price we were really happy with it.Communication with smartflats staff was good and they answered promptly.Beds were comfortable,apartment was clean
  : TV doesn't workNo rack in dishwasherUp lots of stairs but to be expected in an old cityBut we were happy with it all as we just used the apartment as a base

Poor
Traveller Type: Business Traveler

Good
Traveller Type: Business Traveler

Very Poor
Traveller Type: Business Traveler
  : Centrally located.
  : Poor access to the apartment through a very narrow staircases and no one mentioned earlier that there was no elevator. We were only informed about this only after we paid.No internet, I called the landline immediately I arrived the apartment, and was told a technical team will reach out to us. Stayed for a while and tried calling again, no one ever picked up the phone that was on the first day. From the second day, their number wasn't going through again. Meanwhile during check-in their requested my credit card number and expiry date to say it will serve as collateral for any damages, but the night after entering the apartment, my card was debited of an extra 488 after we had already paid for the apartment.These guys are scammers watch out and I guess their clients now are only those who fail to read the reviews before booking like I did. I will advise anyone to avoid this apartment. TV doesn't work. NO internet service in this apartment as they will send you a mail with details of the apartment and at the level of the "wifi name" they left it blank but gave a wifi password then immediately I knew something wasn't right.

Very Poor
Traveller Type: Business Traveler
  : The location of the residence was excellent - right in the city center, walking distance from both the train station and the old town.
  : We very clearly booked the two-bedroom superior apartment with booking.com. Upon entering the residence it became clear that we'd gotten a one-bedroom apartment. We immediately called the residence, but the staff was incredibly rude and flat out refused to help us out in any way. We called booking.com, but they were also unable to reach the residence or find a solution for us. After more than three hours of calling back and forth we still had no solution. We ended up calling the residence again and reached the owner. He was also unwilling to find a new and fitting apartment for us, but promised to bring some extra linen as one of us was forced to sleep on the couch. We never received extra linen, and one of us spent an incredibly uncomfortable night on the couch. Furthermore the front door to the building was unlocked, meaning anyone could have gotten inside the building at any time. The hallways up to the residence were dirty and uninviting. Both the coffee machine and the television were broken. Overall a horrible experience, would never book with this residence again.

Poor
Traveller Type: Family with Young Children
  : The location is good, close to the old town, on the main shopping street.
  : The helpdesk not too helpful - wifi not functionning at all, no reaction (except "raising a ticket"), no calling me back, no updates, we ended up with no wifi.TV not working.Staircase very, very dirty.

Very Good
Traveller Type: