Riu Guarana - All Inclusive

Poor
Traveller Type: Traveling as Couple
  : The staff at the restaurant, bar and for the activities was very friendly and helpful. Thumb-up. It's defenitely a great hotel but only for families with small children who doesn't care about the noise.
  : For the less good part. The pool chairs are reserved since early in the morning. A lot of chairs are damaged on top of it. The place is overcrowded with screaming children, shouting adults and loud music. The whole pool areas are too small for all the people and by far too noisy.In the evening again an overcrowded bar with long waiting queues to get a drink and not enough outdoor seating places. On top of it the animation is not very amusing, unless for children.The noise of the music goes on until late night and you can hear it in your room up to the 5th floor.Sports activities such as Yoga is a disaster. Sitting in the grass trying at least to relax a bit is not possible due to the noise level.We wanted to cancel the last night and were asked at the hotel reception to contact Booking through whom we made our reservation. We contacted Booking and got the response that the hotel did not accept a free of charge cancellation of one night. Only at 5 PM on the last day the reception called as that if we want to leave we can and get reimbursed for the night. A bit too late at 5 PM!All-in-one, a nice hotel with even not bad food and good all-inclusive drinks, but extremely overcrowded and noisy. Unfortunately nothing to spend some relaxed holidays in a couple.

Wonderful
Traveller Type: