Art Apart Centrum

Very Poor
Traveller Type: Family with Young Children
  : Location, as we stayed in the complex a while ago.
  : We picked up keys from the reception, were given directions and went to the apartment. As we stayed in the complex a while ago (via a different company), we knew our way around. We booked a 1 bedroom apartment for 4 people for 3 nights, with WiFi, dining area, even a coffee machine. Looking at the pictures on Booking.com, it looked so good! BUT! Here comes the reality check! The place stank, it was partly damaged (as you can see in the pictures), worn out, bedsheets weren't changed (honestly that never happened to me before), dining table and chairs weren't there, WiFi wasn't working, coffee machine non-existent - simply a place from your worst nightmares. We immediately went back to reception to sort it out - asked for another apartment, apparently we had to speak to the Management, but they couldn't be contacted by us, only by the reception, so we asked them to be contacted ASAP. The receptionist was trying her best and brought an old and damaged dining table and a couple of broken chairs (from a skip?). Then she brought new bedsheets (but forgot to bring a bedcover, so we ended up sleeping on towels). She also said that the apartment we booked (3 months prior to arrival date) was given to someone else, so they had to put us in this hole, which wasn't really ready to be rented out. Ideal start of a family weekend in Wroclaw, right? No call from the management on Friday evening/night, we contacted the reception again the following morning, excuses excuses excuses. We pushed to get another apartment, but still no action or contact from the Management. So we decided to move out, as it was simply too dangerous to stay there with kids. We requested a full refund, but apparently, that had to be approved by the Management. We moved to a different property in Wroclaw for the remaining two days. We've been trying to contact the reception via phone, WhatsApp and Booking.com app, they are avoiding us - not picking up, not answering.

Good
Traveller Type: Business Traveler

Disappointing
Traveller Type: Solo Traveler
  : Good location and clean.
  : There was a strange noise of an elevator shaft that was clearly perceptible in the apartment. The bed and pillows were rather uncomfortable. I attempted to get in touch with the staff following my departure to retrieve something I have left at the premises, but I received no response. Very disappointing!

Wonderful
Traveller Type: Traveling as Couple
  : Great location, quite neighborhood

Good
Traveller Type:
  : The bed was comfortable, the room was big.
  : There wasnt any coffee or soaps in the room. We couldnt find the entrance easily. The tv was very tricky to open. One chair was broken.