Santé Royale Hotel- & Gesundheitsresort Warmbad Wolkenstein

Very Good
Traveller Type: Family with Young Children
  : very clean and spacious
  : the food was very bad, left overs next day lunch from the dinner. The quality wasn't what I spected for such a high price.

Very Good
Traveller Type: Traveling as Couple
  : Wellness options.

Very Good
Traveller Type: Family with Young Children
  : the pools are great, especially outdoor one, everything is very clean, food is very tasty, stuff is friendly
  : terrible pillows, quite dark at the rooms, especially bathrooms, would be nice to have slippers

Wonderful
Traveller Type: Family with Young Children

Good
Traveller Type: Family with Young Children
  : this hotel opened in 2014. our room looked very new - either it had been already refurbished or the quality of furniture and the care of the mostly elderly patrons of this hotel/spa is indeed extraordinary. beds were comfy and two sets of cushions were supplied. with free access to the Silbertherme - a mellow spa with warm indoor and outdoor pools also catering to mostly elderly people (but there are always a few kids and as a family you feel welcome, nevermind the occasional old grump) - a very short walk from the hotel across a roofed bridge, this was ultimately a very pleasant weekend and at the room-rate paid through booking.com a very good deal.
  : despite our generally very good experience and recommendation, there were a few thing I took issue with, considering the 4* rating and the aspirations of this place. - we had to walk repeatedly down to the reception again (after check-in, coming from the pool) because the key cards for the room did not work. a bit annoying - but then having suddenly other guests standing in our room, who had the same room number asigned to them (yes, same number printed into the little folder for the key cards) and apparently working key cards, is another level of mess-up. - for breakfast every room gets asigned a specific table. the hotel is fairly large. I found it rather less considerate to asign a table to a single adult with 2 smaller children (who's age was known at the time of booking) three rooms removed from the buffet. that table wasn't even prepared when we arrived half an hour after the start of breakfast. there was no chance to get another table even with the main room still fairly empty. the staff was also not able to provide a tray to carry a bit more than the small plates. I mentioned this at check-out when asked about our experience as something that could improve, but found the response - the system asigns the tables, we can do nothing here at the moment of check-in - also rather unsatisfactory and lazy.

Very Good
Traveller Type: Family with Young Children
  : calm and quiet

Good
Traveller Type: Family with Young Children
  : The Spa and Pool area was great. The breakfast buffet/ selections were really good.
  : the lighting was not great, fairly dark in the rooms. the dinner was not great either unfortunately.

Good
Traveller Type: Family with Young Children
  : Great location right next to a SPA facility, very nice area for wellness and hiking
  : Rooms with balcony cannot be recommended. Its not a balcony but a terrace that has no separation to other rooms. We had a dog from the neighboring room coming through our terrace door in the morning - a No Go. Because of the open terrace its very noisy and you can overhear any conversations from neighboring rooms. The standard pillows in the room are very uncomfortable. You can get other ones at the reception.There is no gym in the hotel which is very strange considering that it brands itself as a welness hotel.

Pleasant
Traveller Type: Traveling as Couple
  : Location. Cleanliness and friendly staff.
  : The restaurant staff that is at the Therme were very rude and unfriendly to us. We will never go there again. Hotel was nice but staff should have let us know at check in that we could have free water. We found this out from someone in the elevator. The amenities should be in the room and free as is a 4 star hotel. Rooms should have tea and hot water cookers for four star and wellness hotel. Guests at the hotel should not have to pay for towels to use the Therme. A Pfand would be a better idea.