Winterberg Appartement 21098

Wonderful
Traveller Type:

Fair
Traveller Type: Family with Young Children
  : The apartment was clean and tidy. A pleasant welcome.
  : The sauna is NOT in the apartment itself and it's NOT free to use. The owner left us, only at day 3 (of 4) 5 coins in the key locker box (5mins away from the apartment). You'd say that 5 should be enough? But no, 5 coins are not even enough to get the sauna up to tempature. After many attempts to get more coins, only on the last day we received another 5. As you already know, 5 is not enough to use the sauna. Only on the checkout day the owner told us that the sauna coins are paid.. We are VERY disappointed about this matter, also because the owner were not willing help us further. Why not inform us as guests at arrival? Even better, why not inform us in the booking details prior to booking? In the end, we have NOT been able to use the sauna. It was the whole reason why we booked the apartment. In the advertisement it says, at the 'room/apartment' details that there is a sauna included. This is false, because it's not part of the room. It's in the building facility and therefor not private. The owner could not see how this is deceiving for us as guests and were not willing to help or compensate us in any way. Very very disappointing. 'An apartment with sauna'. False. It's a sauna in the building.. that you cannot use because of the lack of coins.