Hotel Otus

Disappointing
Traveller Type: Solo Traveler
  : Hotel Otus was easy to access outside of Ghent from a rental car on the major highways. Parking on site made things easy. The hotel was close by to the locations that I wanted to visit, Delirium and Heiling Hart Brewery. Thats why I chose to stay here. The price was also much better than if you stayed closer to the city and breakfast was included.
  : If youre looking for easy access to Ghent, stay somewhere else. The room was okay few things needing repair, but Im not too fussy about that sort of thing.

Wonderful
Traveller Type:
  : staff are great; very accommodating. good location. ample parking. secure provision for bicycles. great breakfast. good value
  : cant be faulted

Wonderful
Traveller Type: Traveling as Couple
  : Parking ,not far from motorway ,this was are second stay here ,nice room with ensuite ,good breakfast ,staff very friendly and helpful.

Good
Traveller Type: Solo Traveler
  : quiet
  : a bit far from Gent

Very Poor
Traveller Type: Business Traveler
  : This hotel is a scam, they let you pay for services they don't offer. Online their websites shows on different pages they offer breakfast from 7:00 every day. Also in the PDF with practical information you receive by e-mail on the checkin day, contains the same information. They also got a big banner on their property next to the street which mentions breakfast from 7:00. When we were there for breakfast on 7:00 on Saturday, turns out it only starte at 8:00 during the weekend! We especially booked this hotel because it had breakfast from 7:00, there were other cheaper and more nearby hotels we could have booked which had breakfast at 8:00 too... We asked the person behind the desk to get a refund of 16/person (the price shown on their website) since we had to leave at 7:45 so we couldn't get the breakfast we paid for, but she immediately replied in a very defensive way that it was not possible. After our stay we sent them an e-mail, but they don't even respond. We don't even get an apology! This is a big shame, it' not OK for a hotel to not offer what customers pay for. In the mean time, they didn't even correct the information on their website even tho our stay is already weeks ago. Next to all this, we had a room right under the roof during summer time. There was airconditioning visible, but it must have been turned off or disconnected from the display because we couldn't get it to work in any of our rooms. Opening the windows wasn't an option either, since there was no protection for mosquito's at all. We've been sweating all night long. We will never ever go there again, nor recommend this hotel.

Wonderful
Traveller Type: Business Traveler

Good
Traveller Type: Family with Young Children
  : Good location, very clean and neat.

Wonderful
Traveller Type: Business Traveler