Hyatt Regency Westlake

Wonderful
Traveller Type: young couple

Fair
Traveller Type: young couple
  : Staff was helpful and friendly. Pretty and quiet location despite proximity to freeway. Lots of trees all around. Restaurants, shops and farmer's market within walking distance. Romantic and quaint feel.
  : Staff in restaurant and bar were slow to assist or acknowledge. Property needs upgrading. Peeling paint, broken tiles, dirt and grime, trash not cleaned up in room before check-in. Paid extra for balcony room that had no chairs to sit on or table and was almost too small to sit on anyway. Couch had sticky red stain on the arm where hand lands. The TV received broken pixelated signal that froze repeatedly. We were told that it was being worked on, but the tv reception never got any better, we were unable to watch a complete movie - and that was all we wanted to do that weekend (lay in bed and binge watch movies), so we were very disappointed in this.

Wonderful
Traveller Type: review category business travellers
  : Breakfast was great.
  : My room had a hum at night like a transformer noise. I had to run the fan to drown it out.

Very Good
Traveller Type: review category business travellers

Wonderful
Traveller Type: young couple
  : Stay was wonderful. The hotel was very clean and our room was comfortable. Also, we really liked the outdoor area.
  : We could have had a better view. The view in our room was facing a roof and gutter.

Pleasant
Traveller Type: group

Fair
Traveller Type: young couple
  : Room was not cleaned properly no toilet paper In the bathroom . the ice bucket was not kept clean . Not enough wastebasket in the room . Expected more from Hyatt regency . Stayed in other hotels of similar stature but did get better place to stay in .

Wonderful
Traveller Type: family with young children
  : Very optional. And delicious

Wonderful
Traveller Type: young couple
  : The bed and pillows were very comfortable. Black out curtains were a little strange in that altho they "darkened" the room significnantly, there was still light coming thru similar to very early morning light. I prefer BLACKOUT curtains as I'm sensitive to any light when trying to sleep.
  : The bottled water had a little tag "Complimentary for elite members" w/tiny print below saying the water was only free with certain status designations, otherwise it was $3.50/bottle. We were elite members but had just signed up so hadn't reached even the lowest of status designations yet. I thought the tag was a bit confusing. However, the front desk was kind enough to wave the fee.

Very Good
Traveller Type: review category business travellers
  : The location in Westlake is a nice peaceful setting. The hotel is next to a major road and freeway but you can't see it at all and you feel secluded there. Plenty of good affordable food in the area.
  : I was charged for water that was mistakenly delivered to my room. When I noticed the charges on my bill I asked the front desk and they assured my they would credit the account. In the end they did not. I emailed back and forth several times and even created a case online but the hotel did not credit me. There seems to be no way to call the Westlake location as the recording says the mailbox is full. Very frustrating.