Long Trail House

Disappointing
Traveller Type: Family with Young Children
  : Location
  : There were very few glasses/mugs in the cabinet. Called to get extra items like tissues, etc. and the office said they could not help. Also, advertised as having access to Indoor Fitness facility, but the truth was that we needed to pay $25 per person to use an off site facility!! False advertising. Condo was VERY small. Kitchen was the worst. Also, AC only worked in the living area. No vent for the Bedroom area.

Poor
Traveller Type: Traveling as Couple
  : The bed was comfy and the fire was a nice touch.
  : The cleanliness left a lot to be desired. Dirty bedding dumped in the bottom of both closets. Food left in the freezer. Items left in drawers in the bedroom. The carpet did not look as if it had been vacuumed - various items lying on it (including a used band aid) All the kitchen items were in a terrible condition. There were only two cups - both different. Only one baking tray - rusty. One wine glass. Every other glass was different - absolutely nothing matched. All the cutlery was different so nothing matched there either. The handles on some of the knives were falling off, one spoon had been used for something other than eating and was very sharp which could have been extremely dangerous if given to a child. It was not a comfortable stay and we were very glad to leave.

Wonderful
Traveller Type:
  : The room had everything we required for a family of 5 adults. The location was ideal and the view from our room was stunning.

Wonderful
Traveller Type: Family with Young Children
  : Didnt have bearkfast. Didnt know there was one
  : Better communication about where to get key card.

Disappointing
Traveller Type:
  : Convenient location to the race village and restaurants.
  : Lack of basics in the kitchen (coffee cups, wine glasses, utensils, coffee filters). Coffee maker and several bowls/dishes in the cupboards were dirty. Checking in was a hassle. Received a text that the room was ready for early check in. Got there an hour and a half after receiving the text. The info for lock box/keys was incorrect. After a call to sort out the correct code and box number was told that early check in WASNT available. Therefore the key (not keys) wasnt in the lockbox. There were 3 of us with ONE key for the weekend, 2 coffee cups, 2 wine glasses.

Wonderful
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Traveling as Couple
  : Location overlooking mountain, pool and hot tubs right outside our door. Walk to restaurants. Comfortable with 2 couples.
  : Getting the keys was definitely a hassle not where they said they would be it took about an hour to clear up, after a 6 hour drive was not appreciated. The kitchen outlets on one side of kitchen didnt work.

Fair
Traveller Type: Traveling as Couple
  : No breakfast,
  : Room was not cleaned when we arrived, mold in bathroom, view was of the parking lot

Wonderful
Traveller Type: Family with Young Children
  : Its a comfortable, well located space for a family of three. We also appreciated the indoor parking and elevator.
  : A few small things. There were no parking passes, which caused a little stress because there were signs everywhere saying wed be towed. After a call, your folks helped address. But still, it interrupted the start of our vacation. Also, when we arrived there was takeout food left in the fridge, and a bag on the counter. Made us question whether the place had been cleaned. Lastly, the fireplace in the unit did not work. Neither did one of the ski locks. The bathroom could use some attention (moldy shower liner, broken toilet paper holder and chipped sconce). Otherwise we had everything we needed.