Holiday Inn Cincinnati North West Chester an IHG Hotel

Pleasant
Traveller Type: young couple
  : There were only two positives for the stay. The first was that it was close to our family. The second is that the lady who was managing breakfast went out of her way to make sure that we were taken care of. Other than that I can't really say anything was above "meh".
  : The property is definitely aging and there doesn't seem to be any attempt made to update. The bathrooms and carpet in the room were seriously showing signs of wear. Checked in at night and they had no water in the refrigerator. They looked at us with blank stairs until later somebody went and took water from the restaurant to bring to us. Property was way overpriced because of the holiday weekend. Unfortunately that was the case for most of them in the area.

Poor
Traveller Type: family with young children
  : Location
  : No towels at the pool, we were given two towels in a room that was booked for 4 guest. When I asked for two more towels I was told they were all in the washer and sorry for the inconvenience. The beds are hard as a rock and pillows are no better. Take your own shampoo and soap also what they have was tiny and not very good! Also was charged 30 dollars more than it said I was going to be charged!

Good
Traveller Type: family with young children
  : Beds were comfortable Shower was good
  : Coffee area messy

Fair
Traveller Type: young couple
  : We liked the room we were in, it was a nice view, it was clean, the front desk people were very nice though, very good air conditioning, and very nice shade
  : When we arrived we were put in a different room (521) until ours was clean (which was 518) and 521 was missing a hair dryer, gum was in the chair, the remote to the tv wasn't working, there was I guess a birds nest in the wall and it was scratching throughout the night, and that was the first room. The room I booked for was relatively clean but there was stains on the chair and on the couch and there was a Bible in the drawer, not sure why that was there but that's all for that room. The pool was VERY cloudy and hair(not sure anyone cleans the pool or the room in general cause there was A LOT of hair all around it) I'm not sure if the pool was supposed to be cloudy to the point you can't see the bottom or your hands really. I tried to go to the gym next to the pool but some if the machines there wasn't working(all the peddling machines). The elevator was dirty for just about our whole week there but 1 day, the staff that dealt with the breakfast, only 1 lady really acknowledged us, while some ignored us, the plates and some silverware was dirty. I think that was all that I can remember at the moment, I just left.

Very Good
Traveller Type: young couple

Wonderful
Traveller Type: solo traveller

Good
Traveller Type: solo traveller
  : The room was clean
  : The pool was flooding and there was no staff to be found when I was looking to tell someone

Wonderful
Traveller Type: young couple

Very Good
Traveller Type: young couple

Good
Traveller Type: solo traveller