Hampton Inn & Suites Chicago/Waukegan

Wonderful
Traveller Type: family with young children

Wonderful
Traveller Type: group
  : It was clean! The breakfast was good. The staff was friendly and helpful!!
  : I thought it was a little pricey

Good
Traveller Type: young couple

Good
Traveller Type: solo traveller
  : The room was functional and had everything you needed It was also large
  : It needs a refurb the rooms and corridors look tired

Poor
Traveller Type: Family with Young Children
  : Indoor pool
  : Rooms were only cleaned ever other day

Disappointing
Traveller Type: family with young children
  : Location fine and nicer than expected breakfast —nice variety but same every day.
  : Could do anything after dark because no overhead or additional lighting in room. Only had 2 bedside lamps and small poorly lit desk lamp. I could not see enough to do crossword puzzle unless Aston bed which was very uncomfortable. USB pots at bedside didn’t work. Coffee pot missing part but able to get replacement but had to go to front desk. Bathroom floor grout almost black and tiles dark from residual dirt ( compared to tiles under sink). Need additional mirror in bathroom as deeper counter depth. Mirror in entry unable to see anything due to poor lighting. Carpet in hallways and especially in front of elevator on floor 2 in very bad shape with buckled frayed carpet. Pool not working due to repair but didn’t know til arrived. Charged each room additional $3.87 per day labeled as “parking lot fee” even if you didn’t have a car parked! When asked, told it was for maintenance.

Wonderful
Traveller Type: young couple

Poor
Traveller Type: young couple
  : Didn’t nothing go right for us there swimming pool wasn’t working problems with internet’ breakfast wasn’t good all doors didn’t work with the hotel key

Pleasant
Traveller Type: group
  : My room wasn’t really all that clean

Disappointing
Traveller Type: review category business travellers
  : The hotel was located in an area that was near a lot of services. The breakfast food was also good.
  : I paid more than I would normally pay for this hotel because the room was advertised as a double room with a double bed but it was just one normal size room. I also contacted the front desk because the phone in the room wasn't working and the safe needed to be recoded. They said the maintenance worker would be in at 6:00 and they would send someone to my room. For the next two days, no one ever came to fix anything.