Van der Valk hotel Den Haag Wassenaar

Very Poor
Traveller Type: Solo Traveler
  : I booked superior room for my wife- there was some info that place has some renovation - but not to what extent, or work hours, also pictures placed on the website doesnt show the actual situation whats going on there - firstly to get into property - it was nearly impossible as entire front of the hotel looked like a construction site. There were debris around all area including garage, corridors. Interior and exterior construction Work , and guests had to access reception or restaurant ( which is currently is outside due to renovation) through all of this construction and debris. Getting to reception - looked like walking into another construction site . While checking in - staff never mentioned what are hours of works ; didnt assure that the room i booked has no direct impact due to renovation - this includes privacy and noise. The room itself was clean and modern. What was disturbing - the room balcony was exactly opposite construction workers office / cabin - 1 meter distance- therefore curtains were closed all time. In addition to that , during the stay - was woken up by next door drilling work at 7 am - and this drilling continued between 7.00-7.45 am ! Upon informing reception about it - they claimed its normal to have this kind of work at this hour, in addition to that they claimed that the rate we got is discounted so its fine to have this kind of experience?! This is not what I expected the hotel stay to be like - especially traveling around the world and staying in various top hotels. The overall experience is negative - lack or misleading information - about hotel and prices; renovation extent , unprofessional approach by the staff upon raising issue.

Pleasant
Traveller Type: Traveling as Couple
  : Easy check in, easy parking despite the building work.
  : The room was fine - even with its strange bathroom arrangement (which to be fair was described on the website). We should have chosen an older 'standard Van der Valk' bedroom and not a new, trendy room designed by someone who had (probably) never slept in it.. The meal was disappointing, my wife had the salmon which was fine, my vegetarian dish was completely lacking in flavour - even the pepper sauce the brought at my request was bland. I am not vegetarian, I just chose not to eat meat on that occasion. Big mistake!

Very Good
Traveller Type: Business Traveler

Wonderful
Traveller Type: Business Traveler

Very Good
Traveller Type: Business Traveler

Very Good
Traveller Type: Solo Traveler
  : The room, the team, breakfast, location
  : The constructions, the long way from the room to breakfast, the noise from the main road, and the fact that I was staying at the ground floor, the curtain was closed all day because anyone could see me.Breakfast was great, and would be better if there were more Gluten free products, and more vegetables.

Wonderful
Traveller Type: Family with Young Children
  : The breakfast is the best most complete one my family had ever seen. The room was wonderful but a handbook to know how to use all the electronic devices including the shower water heat would be fantastic to avoid having to ask the staff. The hotel is under renovation but will be wonderful when finished!
  : Hi tech features without explanation