JW Marriott Washington DC

Very Good
Traveller Type: review category business travellers
  : Check in was very difficult. We waited for over 5 hours to check in and we were sorting out a payment situation with our institution. It would have been better if we were allowed to check in while sorting out the payment.

Wonderful
Traveller Type: review category business travellers

Good
Traveller Type: family with young children
  : The location is fantastic.
  : Our kids were visiting Washington DC for the first time and we booked for five nights; I wrote in advance asking for a decent view within the range we paid for. We arrived early for check in and we got a terribly located room with the view to a dirty back alley, some walls and ledges with dropped trash. The kids were devastated. When I asked for change I was told there is a monument view (we didn’t pay for it), street view (we chose that) and no view (??). There was no such option (no view) on the Marriott website when I booked. I was just expecting a street view. The staff made an effort to help us and we got our room changed for the next 4 nights. The room service menu was limited and we somehow ended up with an old QR code in our room, so every time I tried to order something the staff were surprised because what I was ordering and what they had didn’t match. Terrible hassle having to speak to a bot every time you want to order food through room service. If you don’t get transferred to a real person on the first try (most of the time you try), you have to call back and go through the bot. At times it took 20-30 minutes to put in an order, taken by a real person. Once you got through to a person - they were very nice and helpful. Concierge team were fabulous.