Quality Inn & Suites Downtown Walla Walla

Very Good
Traveller Type: family with young children

Pleasant
Traveller Type: group
  : Keys stopped working prior to checkout

Very Good
Traveller Type: family with young children
  : This hotel was just off the freeway so it was easy to access and within walking distance to town. There was plenty of parking and the beds were comfortable. The staff was friendly however, we didn't see much of them. We did not have breakfast but the breakfast room and food were nice. You could make your own waffles if you wanted to.
  : The coffee could have been stronger.

Good
Traveller Type: group

Good
Traveller Type: young couple

Pleasant
Traveller Type: solo traveller
  : Great location, good value
  : On 6/23, as I was checking out, I observed an interation between a heavily tattooed young male employee at front desk and a woman customer trying to check in. The employee was dismissive, unfriendly and extremely unhelpful. The issue could probably have been resolved with a call to the Manager/owner. This employee also quoted a company policy that just didn't seem feasible...that for a prepaid multiday room reservation if you didnt show for the first night you forfeited the room and your payment for the remaining days of the reservation. The customer also told this employee that she had informed the manager in advance that she was not coming the first night and had his name and contact info for verification. The employee said this manager was unavailable and there was nothing he could or would do and that a6he could call the corporate office if she wanted to pursue this. This was undoubtedly one of the worst customer interactions I have witnessed in years. And I am not sure retraining will help because I don't think the employee is particularly interested in this job or wants to keep it.

Very Good
Traveller Type: solo traveller
  : Always accommodating. Great breakfast.
  : It was a little pricy for one night.

Wonderful
Traveller Type: family with young children
  : Location was good for long trip.

Wonderful
Traveller Type: family with young children

Poor
Traveller Type: family with young children
  : in a good location.
  : I wasn’t able to cancel my extra nights and the room needs updated. the room should not have been so humid we were not by the pool. I was very disappointed in booking the room and then unable to cancel my second night.